Brooke Jepsen
Lynnwood,WA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Manager
Black sparrow tattoo
Seattle, WA
06.2016 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Managed daily operations of business, including hiring and training staff.
- Coordinated inventory, stocking and ordering.
Front Office Manager
AHF
Seattle, WA
10.2018 - 09.2019
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Monitored office inventory to maintain supply levels.
Education
Medical Assisting
Concorde Career College - Aurora
Portland, OR06-2009
High School Diploma -
Clackamas High School
Clackamas, OR06-2008
Skills
- Business Administration
- Staff Management
- Customer Service
- Multitasking
- Accounting
- Time Management
References
References available upon request.
Timeline
Front Office Manager
AHF
10.2018 - 09.2019
Manager
Black sparrow tattoo
06.2016 - Current
Medical Assisting
Concorde Career College - Aurora
High School Diploma -
Clackamas High School
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