Summary
Work History
Education
Skills
Timeline
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Brooke Jessen

Spirit Lake ,ID

Summary

Friendly barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Work History

Zipline Guide

Timberline Adventures
Coeur D'Alene, ID
06.2024 - Current
  • Enhanced guest experience by providing informative and engaging zipline tours through various terrains.
  • Provided exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
  • Promoted conservation awareness during tours by educating guests about the local ecosystem and wildlife management practices.
  • Ensured optimal safety for guests by conducting pre-zipline equipment checks and providing clear instructions.

Barista

Summermoon Coffee
Abilene Texas
03.2024 - 05.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Bachelor of Science - Kinesology Sports Recreation And Management

Abilene Christian University
Abilene, TX
05.2024

Skills

  • Leadership Qualities
  • Safety Management
  • Physical Fitness
  • Friendly and outgoing
  • Exceptional customer service

Timeline

Zipline Guide

Timberline Adventures
06.2024 - Current

Barista

Summermoon Coffee
03.2024 - 05.2024

Bachelor of Science - Kinesology Sports Recreation And Management

Abilene Christian University
Brooke Jessen