Brooke Johnson
Cincinnati,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Dedicated Senior Medical Center
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus - Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Actalent
03.2024 - 07.2024
- Measured patient spirometry.
- Obtained vitals
- called patient to remind of PFT appointments
Medical Assistant
TriHealth
04.2022 - 05.2023
- Conducted comprehensive vital sign assessments for patients, ensuring accuracy in manual blood pressure, pulse, temperature, and anthropometric measurements.
- Assisted with in-office gynecological procedures, maintaining a focus on patient comfort and adherence to safety protocols.
- Executed various laboratory tasks, including phlebotomy and the analysis of urine and stool specimens, contributing to timely and accurate patient diagnoses.
- Coordinated patient interactions by efficiently managing incoming calls, scheduling appointments, and resolving billing inquiries, including copayment collections and outstanding balances.
Insurance Verification and Authorization
Mercy/Ensemble Healthcare
07.2017 - 03.2021
- Verified patient insurance status prior to the provision of radiology services, ensuring active and current coverage.
- Executed prior authorizations for a wide range of radiology services, including MRI, CT, Echo, MRA, and CTA, among others.
- Liaised with insurance and physician's offices to complete peer-to-peer processes and accurately used the appropriate CPT and diagnosis codes.
Receptionist
TriHealth Digestive Institute
04.2017 - 07.2017
- Facilitated patient-doctor interactions by efficiently scheduling appointments.
- Streamlined communications within the healthcare team by effectively routing patient calls to the appropriate nurses and doctors.
Receptionist
TriHealth Cancer Institute
10.2016 - 03.2017
- Facilitated the coordination of patient appointments, ensuring optimal scheduling to meet medical needs.
Credit Granting Associate
Macy's Call Center
08.2015 - 06.2016
- Professional Experience:
- Effectively addressed and resolved customer queries related to credit card issues, including declined cards and online ordering complications.
- Successfully facilitated credit limit increases and processed payments, ensuring optimal customer service and satisfaction.
Education
High School Diploma -
Northwest High School
01.2014
Skills
- Compassionate patient support
- Accurate clinical documentation
- Basic life support certification
- Immunization administration
- Accurate specimen labeling
- Insurance authorizations
- Check-in coordination
- Intake control
- Preparing specimens and samples
Timeline
Medical Assistant
Dedicated Senior Medical Center
07.2024 - Current
Medical Assistant
Actalent
03.2024 - 07.2024
Medical Assistant
TriHealth
04.2022 - 05.2023
Insurance Verification and Authorization
Mercy/Ensemble Healthcare
07.2017 - 03.2021
Receptionist
TriHealth Digestive Institute
04.2017 - 07.2017
Receptionist
TriHealth Cancer Institute
10.2016 - 03.2017
Credit Granting Associate
Macy's Call Center
08.2015 - 06.2016
High School Diploma -
Northwest High School
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