Setrina Reed

Leadership & Administrative Duties

• Supervision & Training: Train, mentor, and provide guidance to new and existing Care Promoters, ensuring adherence to best practices and clinic protocols.
• Task Delegation : manage daily work activities and delegate tasks to other Care Promoters, and support staff to ensure efficient workflow.
• Operational Coordination:This includes coordinating daily operations, organizing schedules, conducting team meetings, and ensuring exam rooms are properly prepared.
• Performance Monitoring: Monitor staff performance and provide feedback to supervisors, contributing to staff development and ensuring the team's competency.

• Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
• Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
• Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
• Developed relationships with [x] new staff members, and assisted [x] existing staff members in their career development
• Assist doctors or nurses with patient exams
• Set up and Monitor EKGs
• Patient education and communication
• Draw Blood and prepare lab tests
• Sterilize instruments and patient rooms
• Prepare and administer patient medication
• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

• Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for [x] months
• Developed relationships with [x] new staff members, and assisted [x] existing staff members in their career development
• Trained and supervised [x] new employees on customer service training, including [x]-minute script recitation, conflict resolution, and data entry practices
• Communicated with customers daily, provided friendly and courteous service, and answered questions
• Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction

• Trained store personnel on the company's products, services, customer service, and appreciation
• Improved equipment maintenance and safety standards by [x]%, which resulted in a [x]% reduction in maintenance costs
• Continually updated a leadership resume and honed skills by participating in various management trainings
• Developed relationships with [x] new staff members, and assisted [x] existing staff members in their career development
• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment