Brooke Johnstone

• Supervised daily operations to ensure exceptional customer service and efficient workflow.
• Managed inventory levels, placing orders and reducing waste through effective stock control.
• Trained and mentored staff on coffee preparation techniques and customer engagement strategies.
• Developed promotional campaigns to enhance product visibility and drive sales growth.

Assist in daily care of 9-month-old girl, providing nurturing support since she was 3 months old. Facilitate engaging activities such as walks and playtime. Manage feeding and personal care routines effectively.

• Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Memorized official and off-menu coffee and tea preparations.
• Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
• Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
• Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
• Operated cash registers to process customer payments.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Sliced fruits, vegetables and meats for use in food service.
• Stocked customer service stations with paper products or beverage preparation items.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

• Managed logistics of children's daily life, including transportation to and from activities.
• Instructed the children in proper behavior, manners, health habits.
• Met and communicated regularly with parents to discuss children's activities and development.
• Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
• Created an atmosphere of trust between myself and both the family and the kids I cared for.

• Prepared variety of foods according to exact instructions and recipe specifications.
• Operated industrial mixers and other food processing machinery to support kitchen operations.
• Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
• Labeled containers with dates indicating when food should be used or discarded.
• Maintained an organized workstation, ensuring tools and ingredients are readily available.
• Prepared meats, vegetables or desserts according to orders or instructions.
• Monitored inventory to keep adequate stock of food items and supplies.
• Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
• Organized storage areas to facilitate ease of access when retrieving supplies or ingredients for menu items.
• Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
• Followed all health department regulations while preparing food products for consumption by customers.

• Maintained accurate administrative records, including incident reports and program evaluations.
• Conducted regular room inspections to ensure compliance with housing policies.
• Interfaced with residents to address and resolve complaints or grievances.
• Managed administrative tasks, maintenance requests, room change process and incident reports.
• Answered telephones and routed calls or delivered messages.
• Participated in regular staff meetings with Resident Director.

• I worked here during my senior year of high school and when I would go home from college in the summer
• As a picker/packer, it was my job to complete orders as fast as possible with as little error as possible
• Then, I would package them and send them to the front for shipping
• I also helped with training new employees several times