Brooke Kasser
Saint Augustine,FL
Summary
Diligent [Desired Position] with solid background in leading and managing program initiatives. Successfully directed multiple projects, ensuring timely delivery and alignment with strategic goals. Demonstrated expertise in team leadership and effective communication.
Overview
25
25
years of professional experience
Work History
Bakery Manager
Publix
Saint Augustine Florida
08.2014 - Current
- Oversaw daily bakery operations, ensuring product quality and adherence to safety standards.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Trained and mentored staff on baking techniques and customer service excellence.
- Developed and implemented efficient workflows, enhancing productivity across the team.
- Analyzed sales trends to adjust product offerings, driving customer satisfaction and engagement.
- Conducted regular quality control checks to maintain consistency in baked goods production.
- Led promotional initiatives, increasing visibility of bakery products within the store layout.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Built a strong team and identified other potential leadership
- Trained management contenders to help others grow to their potential
- Oversaw P&L on a weekly basis to ensure maximum profitability and productivity
- Listened to associate concerns and ideas in order to maintain a positive and growing work environment
- Lead other management teams in organizing and opening new Publix stores
- Promptly sent out and responded to corporate emails
- Attended and contributed to conference calls and TEAMS meetings
General Manager
Dick's Wings
Callahan and Ponte Vedra Florida
11.2009 - 08.2014
- Analyzed market trends to inform strategic planning and ensure alignment with business objectives.
- Developed training programs to enhance employee skills and promote professional growth within the organization.
- Oversaw budget management, ensuring financial targets were met while optimizing resource allocation.
- Cultivated relationships with key stakeholders to support organizational goals and drive strategic partnerships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Program Leader
The Florida Sheriff's Youth Ranches
Barberville Florida
05.2001 - 08.2004
- Mentored junior staff, fostering professional growth and ensuring adherence to quality standards.
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Improved program efficiency by streamlining processes and implementing best practices.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
- .Cultivated a culture of continuous improvement empowering team members to share ideas and suggestions for program optimization.
- Developed and executed strategic plans for program enhancement, resulting in higher participant satisfaction.
- Led a team of dedicated professionals, providing guidance and mentorship to ensure their success in achieving program objectives.
- Designed innovative training materials, enhancing the learning experience for participants and promoting skill development.
- Taught multiple programs to youth and staff members including outdoor living skills, environmental education, horseback riding, canoeing, archery, high ropes/belay, and swimming
- Ensured the safety of youth and other staff by maintaining certification in CPR, first aid responding, and lifeguard
- Relocated dangerous wildlife from activity areas
- Counselled and mentored underprivileged youth
Education
Some College - Psychology
Florida State College at Jacksonville
Jacksonville, FLHigh School or GED - undefined
Fernandina Beach Highschool
Fernandina Beach, FL02-2001
Skills
Customer focus
Billing systems
Discussion facilitation
Innovation management
Supervision and oversight
Operations governance
Positive interactions
Team collaboration
Interpersonal communication
Critical thinking
Program development
Classroom management
Documentation and recordkeeping
Epi-pen use
Curriculum development
Staff supervision
Progress monitoring
Staff evaluation
Event planning
Enrollment procedures
Timeline
Bakery Manager
Publix
08.2014 - Current
General Manager
Dick's Wings
11.2009 - 08.2014
Program Leader
The Florida Sheriff's Youth Ranches
05.2001 - 08.2004
High School or GED - undefined
Fernandina Beach Highschool
Some College - Psychology
Florida State College at Jacksonville