Brooke Keenan
Windham Center,ME
Overview
1
1
year of professional experience
Work History
Barista Assistant Manager
Dose of Naples
Naples, ME
05.2022 - 07.2023
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Placed orders with suppliers for delivery of products required for daily operations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
Watercraft Rental Concierge
Dingley's Wharf (The Wharf)
Naples, Maine
06.2022 - 08.2022
- Delivered exceptional customer service by assisting guests with watercraft rentals, addressing inquiries, and providing detailed safety instructions.
- Increased revenue through effective upselling of additional services and packages, including guided tours, extended rental times, and premium equipment rentals.
- Resolved customer concerns promptly, maintaining a high level of satisfaction and positive guest experiences.
- Efficiently managed booking schedules, accommodated special requests, and coordinated rental pick-ups and returns to maximize watercraft availability.
Education
Bachelor of Arts - Public Relations, Political Science
The University of Alabama
Tuscaloosa, AL06-2025
High School Diploma -
Cheverus High School
Portland, ME06-2021
Skills
- Conflict resolution expertise
- Guest experiences
- Effective problem solving
- Strong interpersonal communication
- Detail Oriented
- Strong writing skills
Affiliations
- Member of Gamma Phi Beta Sorority
- Continuous Open Bidding Recruiter for Gamma Phi Beta
Timeline
Watercraft Rental Concierge
Dingley's Wharf (The Wharf)
06.2022 - 08.2022
Barista Assistant Manager
Dose of Naples
05.2022 - 07.2023
Bachelor of Arts - Public Relations, Political Science
The University of Alabama
High School Diploma -
Cheverus High School
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