Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Nelson

Apache Junction,AZ

Summary

Dynamic Project Manager with extensive experience at UKG, adept at leading complex implementations and fostering stakeholder engagement. Proven track record in risk management and team leadership, consistently achieving on-time project delivery. Skilled in technical implementation, enhancing operational efficiency while maintaining a customer-centric approach to drive satisfaction and loyalty.

Overview

23
23
years of professional experience

Work History

Principle Services Project Manager

UKG
01.2019 - Current
  • Successfully managed multiple UKG projects with varying scopes and complexities simultaneously, including the recent migration of 22,000 employees for the City of Houston to WFM. Maintained strategic vision and focus on both short- and long-term objectives.
  • Directed all phases of project lifecycles, ensuring that goals were consistently met or exceeded across all projects.
  • Led and mentored high-performing cross-functional teams of UKG consultants, IT specialists, and client stakeholders, fostering a collaborative environment.
  • Maintained strong relationships with key stakeholders, including client executives, UKG consultants, and vendors, ensuring effective communication and project alignment.

Senior Project Manager

UKG
05.2011 - 05.2021
  • Successfully led the New York City Communications TeleStaff Project under Northrup Grumman. This critical initiative focused on enhancing public safety communications, with the NYPD Communications Division, system going live within an impressive 8-month timeframe.
  • Served as Project Manager for the rollout of the TeleStaff project to 300 ports of entry for US Customs and Border Protection (CBP). Conducted detailed discovery phases to understand specific operational needs and challenges at each port, ensuring tailored solutions.
  • Provided mentorship to new Project Manager during the State Corrections rollout, sharing expertise and guiding them through complex project phases.
  • Frequently managed urgent requests to step into other implementations as both a Solution Consultant and Project Manager, effectively resolving challenges and ensuring project success.
  • Served as both Solution Consultant and Project Manager for the Pentagon Police Force implementation, overseeing the deployment and ensuring alignment with security and operational requirements.
  • Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking. Leveraged creative solutions to overcome challenges and deliver exceptional project outcomes.

Senior Solution Consultant (TeleStaff)

PDSI
01.2008 - 04.2011
  • Led TeleStaff implementations for key clients, including the California Department of Corrections (in collaboration with IBM), Chicago Fire, and Washington D.C. Fire, ensuring successful deployment and adoption.
  • Conducted comprehensive requirement reviews and developed detailed process design documents to align solutions with client needs.
  • Created and delivered tailored training materials for public sector clients, equipping end-users with the necessary skills to effectively utilize TeleStaff solutions.
  • Developed and managed testing trace tools and facilitated testing activities to ensure comprehensive coverage and validate solution performance.
  • Designed and implemented staffing solutions that enhanced scheduling efficiency and resource allocation for clients.

Customer Account Manager (Project Manager)

PDSI
01.2005 - 12.2007
  • Managed the implementation of TeleStaff solutions across a multitude of public safety departments, ensuring tailored deployment to meet the unique needs of each organization.
  • Coordinated all aspects of project execution, including planning, scheduling, and resource allocation, to ensure timely and successful implementations.

Customer Account Manager

PDSI
07.2002 - 12.2004
  • Designed and implemented a comprehensive customer tracking database using Microsoft Access, enabling efficient monitoring of customer interactions, product usage, and service needs. Proactively engaged with customers to identify usage patterns and specific needs, providing expert guidance on training and product utilization to maximize satisfaction and retention. Successfully facilitated the migration of customers to the new TeleStaff platform. Generated detailed reports for executive management and sales teams, utilizing data to support strategic decision-making and customer referencing.

Education

Project Management

University of Phoenix
Tempe, AZ

Skills

  • Project Management: Demonstrated expertise in leading complex projects from inception to completion, with a deep understanding of public sector operations and regulatory requirements, ensuring effective project execution and compliance
  • Stakeholder Engagement: Proven ability to build and maintain strong relationships with key stakeholders, facilitating collaboration and ensuring project success
  • Change Management: Experienced in managing organizational change, guiding clients through transitions, and ensuring smooth adoption of new processes and technologies
  • Team Leadership: Strong leadership skills with a focus on building, mentoring, and motivating high-performing cross-functional teams
  • Technical Implementation: Knowledgeable in system integration, data migration, and technical configuration, ensuring seamless implementation of solutions
  • Process Improvement: Ability to analyze existing processes and identify opportunities for improvement, enhancing efficiency and effectiveness
  • Customer-Centric Approach: Committed to understanding and addressing client needs, delivering solutions that enhance customer satisfaction and loyalty

Timeline

Principle Services Project Manager

UKG
01.2019 - Current

Senior Project Manager

UKG
05.2011 - 05.2021

Senior Solution Consultant (TeleStaff)

PDSI
01.2008 - 04.2011

Customer Account Manager (Project Manager)

PDSI
01.2005 - 12.2007

Customer Account Manager

PDSI
07.2002 - 12.2004

Project Management

University of Phoenix

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