BROOKE KERSEY-DIPaula
Saint Augustine,FL
Summary
Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Works well in high stress environments, willing to take on added responsibilities.
Overview
6
6
years of professional experience
Work History
911 Public Safety Telecommunicator
Saint John’s county sheriffs office
Saint Augustine, FL
05.2024 - Current
- Received emergency calls, gathering critical information for dispatch and response.
- Operated multi-line phone systems to connect callers with appropriate emergency services.
- Maintained accurate records of calls and incidents for law enforcement documentation.
Marine Corps Recruit
United States Marine Corps
Parris Island, Sc
05.2023 - 01.2024
- Cultivated teamwork and leadership skills through completion of rigorous Marine Corps basic training, enhancing unit cohesion.
- Enhanced physical fitness levels through daily intensive strength and conditioning exercises for optimal performance.
- Honed problem-solving abilities by engaging in military operations and simulated combat scenarios, contributing to mission success.
- Cultivated adaptability and resilience by undergoing challenging field exercises, overcoming diverse obstacles.
- Executed directives from command center promptly and efficiently.
- Evaluated and adapted strategies during missions based on evolving situations while maintaining focus on achieving desired outcomes.
Sandwich Artist
SUBWAYRestaurants
Saint Augustine, FL
12.2022 - 05.2023
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing during high-volume periods, improving service speed and customer satisfaction.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Resolved customer complaints effectively, fostering positive relationships and encouraging repeat business.
- Covered shifts to maintain consistent staffing levels for optimal operation.
Wait Staff Member
Deleon's Pizza
Saint Augustine, FL
08.2021 - 05.2023
- Increased customer satisfaction through attentive service and prompt resolution of concerns.
- Elevated restaurant reputation with strong attention to detail, timely service, and a welcoming attitude.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Improved dining experience for patrons by maintaining clear communication with kitchen staff on order updates and special requests.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Crew Chief
Culver's Restaurant
Saint Augustine, FL
01.2021 - 08.2021
- Enhanced crew efficiency through implementation of streamlined processes and procedures.
- Improved crew efficiency by implementing streamlined processes and procedures.
- Coordinated tight schedules to ensure timely project completion and maintain client satisfaction.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Resolved complex problems swiftly by collaborating effectively with team members across various departments.
Education
High School Diploma -
Pedro Menendez High School
Saint Augustine, FLSkills
- Crisis response
- Multi-line communication
- Call Documentation
- Attention to detail
- Critical Thinking
- Analytical skills
- Conflict Resolution
- Time Management
- Stress Management
- Multitasking efficiency
- Adaptability and Resilience
- Teamwork and Cooperation
- Discipline and Focus
- Patience and Perseverance
- Integrity and Honesty
- Professional Demeanor
- Multitasking efficiency
Languages
American Sign Language, Limited Working
Timeline
911 Public Safety Telecommunicator
Saint John’s county sheriffs office
05.2024 - Current
Marine Corps Recruit
United States Marine Corps
05.2023 - 01.2024
Sandwich Artist
SUBWAYRestaurants
12.2022 - 05.2023
Wait Staff Member
Deleon's Pizza
08.2021 - 05.2023
Crew Chief
Culver's Restaurant
01.2021 - 08.2021
High School Diploma -
Pedro Menendez High School