Brooke Koch
Spokane,WA
Summary
High-performing banking professional with 4 years of banking experience and 6 years of sales expertise. Proven track record of driving branch growth, generating lending production, and building long-term client relationships. Consistently recognized as a top-performing Personal Banker with expertise in consumer banking, lending, small business banking, home loans, and commercial banking solutions
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banker IV
Washington Trust Bank
Spokane, Washington
06.2022 - Current
- Consistently ranks among the Top 3 Personal Bankers in quarterly performance rankings through strong sales production and client relationship management.
- Generated $1.8 million in closed loans in 2025 by managing a pipeline of 89 active applications. Accounting for over 25% of the team's total applications.
- Increases branch revenue through proactive prospecting, referral generation, and cross-selling of consumer banking, small business, home lending, and commercial banking solutions.
- Builds and maintains trusted client relationships, delivering personalized financial solutions that increases customer loyalty and retention.
- Mentors and supports team members through sales coaching, operational guidance, and best-practice sharing to improve overall branch performance.
- Demonstrates leadership during staffing transitions and high-volume periods, ensuring consistent service quality and achievement of production goals.
Barista
Daily Habit Espresso
Spokane , WA
11.2021 - 06.2022
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Sales Consultant
Slick Rock Tanning and Spa
Spokane, Washington
11.2020 - 11.2021
- Assisted in training new staff on service protocols and sales techniques.
- Listened to customers to understand their needs and refer them to optimal services and products.
- Enhanced client satisfaction and retention through proactive problem-solving, personalized recommendations, and relationship-based customer service.
Education
High School Diploma -
Lind Ritzville High School
Lind, WA06-2019
Skills
- Excels in fast paced environment
- Strong written and interpersonal communication skills
- Team Leadership
- Operational Support & Compliance
- Relationship-based sales
- Time management
Awards
- Ranked #1 Personal Banker – Q4 2024
- Ranked #3 Personal Banker – Q1 2025
- Earned 1902 Chairman's Club recognition – 2024
- Earned 1902 Chairman's Club recognition – 2025
- Ranked #3 Personal Banker (Year-to-Date) – 2023
Certification
- NMLS
- Notary Public
- Awarded Aspiring Leadership Program Certificate
- Blanchard's Self Leadership Program
Timeline
Personal Banker IV
Washington Trust Bank
06.2022 - Current
Barista
Daily Habit Espresso
11.2021 - 06.2022
Sales Consultant
Slick Rock Tanning and Spa
11.2020 - 11.2021
High School Diploma -
Lind Ritzville High School