Brooke Krieger
Mineola,NY
Summary
Reliable employee, Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills
Overview
5
5
years of professional experience
Work History
Supervisor
Buttercooky Bakery
Huntington, Floral Park, Manhasset, NY
08.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Set overall vision and provided team leadership.
Counter Server
The Bakery
Plainview, NY
02.2018 - 07.2018
- Helped customers choose items based on menu options, dietary needs and preferences.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Met upsell goals consistently for desserts, drinks and special menu items.
Hostess
Bc Bistro
Floral Park, NY
02.2022 - 05.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
Current - Hospitality Administration And Management
Nassau Community College
Garden City, NYHigh School Diploma -
Walt Whitman High School
Huntington Station, NY06.2022
Skills
- Store Merchandising
- Building Customer Loyalty
- Merchandising and Display
- Sales and Promotions
- Strong Communication and Interpersonal Skills
- Merchandise Recommendations
- Store Policies and Procedures
- Customer Satisfaction
Timeline
Hostess
Bc Bistro
02.2022 - 05.2022
Supervisor
Buttercooky Bakery
08.2018 - Current
Counter Server
The Bakery
02.2018 - 07.2018
Current - Hospitality Administration And Management
Nassau Community College
High School Diploma -
Walt Whitman High School