Brooke Langlie
New Bern,NC
Summary
Professional psychology student with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and efficiency with limited supervision. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
11
11
years of professional experience
Work History
Key Manager
Outback Steakhouse
01.2023 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Promoted adherence to best practices through regular training sessions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Case Manager/ Logistics Coordinator
Habitat for Humanity of Craven County
01.2021 - 04.2021
- Served as a liaison to applicants and facilitated meetings to retrieve all mandatory documentation and conducted research to assess eligibility.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Recorded updates on applicant progress, communicated information to internal departments and local nonprofit organizations.
Retail Associate
Handy Mart
07.2020 - 09.2020
- Greeted and communicated politely and efficiently with customers to establish a pleasant experience.
- Managed time and services while providing fresh products and sanitizing throughout each shift.
- Ensured documentation and receipts for vendors, completed shift paperwork without discrepancies.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
HVAC Maintenance Technician
Wellington Advisors
11.2019 - 02.2020
- Responsible for maintenance and repair of HVAC systems for Copperfield apartment complex.
- Maintained accurate logs of equipment/refrigerant use and provided completed maintenance action forms.
- Remained available and responsive for on-call emergency maintenance.
- Resolved maintenance discrepancies within allotted time and budget.
- Operated varied hand and power tools to complete repairs.
Refrigeration Service Technician
Sears Holdings Corporation
08.2018 - 11.2019
- Worked independently while servicing appliances for customers across Eastern NC.
- Ensured communication between customers, routing, service, and other departments of the company.
- Explained appliance coverage plans and maintenance agreements while answering technical questions, giving resources when necessary.
- Managed company funds, document purchases and receipts while staying proficient in technology and applications implemented.
- Increased workplace safety by adhering to company guidelines and OSHA regulations during all repair work.
Unit Mail Clerk
United States Marine Corps - Marine Aviation Logistics Squadron 14
07.2016 - 04.2018
- Held responsibility for completing tasks to include: Retrieving, inspecting, documenting, sorting, and forwarding all letter mail and parcels for 900+ personnel.
- Maintained detailed inventory of each package received and kept accountability of authorized recipients for acceptance.
- Followed all procedures with zero noted discrepancies under limited supervision.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
Mobile Facility/HVAC Technician - Production Control
United States Marine Corps - Marine Aviation Logistics Squadron 14
02.2014 - 07.2016
- Logged inventory and inspected materials for discrepancies, documenting damage and taking appropriate action.
- Maintained current knowledge of safety procedures, implemented training to 30 personnel members.
- Facilitated meetings to remain current on maintenance action progress, transcribed maintenance action forms.
- Maintain accurate data logs/maintenance records through computer application while handling all email, software, and other computer-related tasks.
- Installed new heating, ventilation, and air conditioning systems in military mobile facilities with precision and attention to detail.
Education
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC06.2026
Associate of Science - Biology
Craven Community College
New Bern, NC12.2022
Associate of Arts - Psychology
Craven Community College
New Bern, NC12.2021
Skills
- Self-motivated
- Quick learner
- Documentation and record keeping
- Office equipment usage
- Computer applications
- Time management
- Verbal communication
- Written communication
Awards
- Good Conduct Medal, United States Marine Corps, 01/01/16, Awarded for exemplary professional and personal conduct.
- Navy Marine Corps Achievement Medal, United States Marine Corps, 02/01/18, Awarded for consecutive Unit Mail Room inspections with zero noted discrepancies.
Timeline
Key Manager
Outback Steakhouse
01.2023 - Current
Case Manager/ Logistics Coordinator
Habitat for Humanity of Craven County
01.2021 - 04.2021
Retail Associate
Handy Mart
07.2020 - 09.2020
HVAC Maintenance Technician
Wellington Advisors
11.2019 - 02.2020
Refrigeration Service Technician
Sears Holdings Corporation
08.2018 - 11.2019
Unit Mail Clerk
United States Marine Corps - Marine Aviation Logistics Squadron 14
07.2016 - 04.2018
Mobile Facility/HVAC Technician - Production Control
United States Marine Corps - Marine Aviation Logistics Squadron 14
02.2014 - 07.2016
Bachelor of Arts - Psychology
East Carolina University
Associate of Science - Biology
Craven Community College
Associate of Arts - Psychology
Craven Community College
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