I have strong interest in continuing education in respects to medical resources, Women's health & psychology I also enjoy DIY projects, and doing craft or outdoor activities with my daughter
BROOKE LAURENE JOHNSON
FORT LAUDERDALE
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Office Manager
DR. KENNETH H. FARRELL
10.2016 - 02.2025
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted Dr. with ear lavage and foreign body removal
- Administer Kenalog Steroid injections
- Scheduled patient surgical procedures
- Obtain authorizations for surgical procedures
- Organize pre-operative testing for procedures
- Daily verification of Health plans & Benefits
- Request & obtain patient referrals
- Enter daily patient charges via Athena health sysytem
- Enter electronic payments & upload remittance
- Upload & fax chart reviews to Insurance
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
Front Desk Secretary
Associates In Dermatology
11.2014 - 08.2016
- Faxing
- Creating Appointments
- Scanning Documents
- Preparing patient charts
Medical Assistant
Pediatric Associates
11.2013 - 05.2014
- Vital signs
- Medicine Administration
- Creating Appointments
- Vaccine Administration
- Phlebotomy techniques
- Treated 20 patients per day in clinic
Counselor
New Beginnings Christian Academy
09.2010 - 12.2010
- Assisted in Direct and organize kids 3 years of age with morning preparations, assist them during lunch hour, participate with story time as well as prepare and assist them with projects
Education
Associate of Applied Science - Medical Assistant
Everest University Of Pompano
Pompano Beach, FloridaHigh School Diploma -
Plantation High School
01-2010
Skills
- Athena EHR
- Word
- Excel
- CPT
- ICD-10 code familiarity
- Medicine Administration
- Vaccine Administration
- Preparing patient charts
- Effective multitasking
- Professional telephone etiquette
- Medical terminology knowledge
- Patient scheduling management
- EMR / EHR
- Insurance eligibility and verification
- Reliable team player
- Insurance verification proficiency
- Fast learner
- Specimens collection and processing
- Insurance authorizations
- Positive patient experiences
- Staff management
- Vendor relationships
- Professional demeanor
- Prioritization
- Adaptability
Accomplishments
I began my employment as a certified medical assistant & front desk secretary with Dr. Kenneth H. Farrell MD PA in 2016. Since being a part of this practice I have grown to become Office Manager in 2022. It has always been my pleasure to ensure the best office environment and experience for our patients.
Certification
- NCCT Certified Medical Assistant
- CPR Certified
Interests
Timeline
Medical Office Manager
DR. KENNETH H. FARRELL
10.2016 - 02.2025
Front Desk Secretary
Associates In Dermatology
11.2014 - 08.2016
Medical Assistant
Pediatric Associates
11.2013 - 05.2014
Counselor
New Beginnings Christian Academy
09.2010 - 12.2010
- NCCT Certified Medical Assistant
- CPR Certified
Associate of Applied Science - Medical Assistant
Everest University Of Pompano
High School Diploma -
Plantation High School
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