Brooke Laviolette
Client Advisor, Energy
Houston,TX
Summary
Dedicated young professional with considerable experience in a fast paced customer service industry. Meticulous in delivering error-free documentation and ensuring compliance with regulatory requirements. Seeking loan closer position with the intention of building my career within D.R. Horton.
Overview
5
5
years of professional experience
Work History
Office Administrator
Houston Endowment
Houston, TX
10.2019 - 01.2020
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable
- Answered, resolved or escalated issues to management personnel to satisfy clients and grantees
- Sort and distribute business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
Property Manager
Sonder
Houston, TX
11.2018 - 06.2019
- Spearheaded unique preventative maintenance programs for over 200 units at multiple properties, cutting requests by 15% in first quarter of implementation
- Investigated time-waste and innovated procedures to cut maintenance staff overtime hours, leading to maintenance being under budget
- Presented monthly reports including updates on administrative items, conditions of units, overall property assessments, and needed areas of improvement
- Resolved delicate issues, including guest eviction and occupied units flooding
- Helped curate monthly team outings that led to increased team collaboration
Hostess
Brasserie 19
Houston, TX
10.2015 - 06.2016
- Volunteered to set up small and large events, including our annual Veuve Clicquot party that convert dozens of guests to loyal customers
- Collaborated with front of house staff to adjust seating to accommodate large parties while maximizing restaurant space usage
Mortgage Loan Officer Intern
Republic State Mortgage
Houston, TX
05.2015 - 08.2015
- Monitored key dates to ensure information is obtained by deadlines
- Assisted loan officers to create application profile in system and review key information at various stages within process
- Verified credit histories, personal references and employment backgrounds for each applicant
- Reviewed all documents for accuracy and completion; corrected errors swiftly
Education
Bachelor of Science - Hospitality Management
University of Houston Texas
05.2019
Skills
- Proficient in Microsoft Office software, including Excel, Outlook, and Word
- Proven ability to provide professional, responsive customer service
- Broaden my understanding of mortgage industry
- Driven to perform tasks and complete projects with minimal supervision
- Input closing information within system while reviewing for accuracy
- Learn to generate closing packages and ensure their proper execution
Timeline
Office Administrator
Houston Endowment
10.2019 - 01.2020
Property Manager
Sonder
11.2018 - 06.2019
Hostess
Brasserie 19
10.2015 - 06.2016
Mortgage Loan Officer Intern
Republic State Mortgage
05.2015 - 08.2015
Bachelor of Science - Hospitality Management
University of Houston Texas