Brooke Lechleitner
Hardee's
Fayette,IA
6
years of professional experience
Detail-oriented Correctional Officer experienced in maintaining safety and order during high-pressure situations. Achieved security and operational efficiency through effective crisis management and conflict resolution techniques. Focused on enhancing facility operations and ensuring compliance with legal and ethical standards.
Work History
Correctional Officer
6 Months- Conducted regular security checks to identify potential risks and prevent incidents.
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Collaborated with correctional staff to maintain order during daily activities and emergencies.
- Assisted in the processing of new inmates, documenting personal property and medical needs.
- Utilized surveillance equipment to monitor facility grounds, enhancing overall security measures.
- Observed and supervised inmates throughout visits, meal time, recreation, and phone calls.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Front Line Crew Member
10 Months- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Prepared and assembled food orders with attention to quality and presentation.
- Operated kitchen equipment safely and efficiently, adhering to health regulations.
- Collaborated with team members to maintain a clean and organized work environment.
- Monitored inventory levels, restocking supplies as needed to ensure smooth operations.
- Implemented time management techniques to enhance order preparation efficiency.
- Contributed to a positive work atmosphere, fostering a supportive environment for all team members.
- Enhanced customer satisfaction by providing efficient and friendly service.
Waitress
3 Years 2 Months- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new waitstaff on menu items and service protocols for improved efficiency.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Monitored guest needs proactively, enhancing overall dining experience through attentive service.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Lifeguard
2 Years- Responded promptly to emergencies, providing first aid and rescue operations.
- Enforced rules and guidelines, fostering a safe environment for all patrons.
- Monitored pool activity, ensuring safety and adherence to regulations.
- Conducted regular inspections of pool facilities and equipment for safety compliance.
- Developed and implemented aquatic programs promoting health and fitness awareness.
- Analyzed incident reports to improve safety measures and response strategies.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Education
Bachelor of Science - Criminal Justice
Skills
Emergency medical response
Surveillance
Interpersonal communication
Emergency response
Behavioral observation
Restraint techniques
Physical intervention
Defensive tactics
Search procedures
Behavior modification
Mental health awareness
Conflict resolution skills
Inmate behavior management
Timeline
Correctional Officer
Fayette County Sheriff's Department
03.2026 - CurrentRead More
Front Line Crew Member
Hardee's
11.2025 - CurrentRead More
Waitress
Teds Timberlodge
05.2021 - 07.2024Read More
Lifeguard
Ladysmith High School
08.2020 - 08.2022Read More
Upper Iowa University
Bachelor of Science from Criminal Justice
Read More