Tonia Parks
Mays Landing
Summary
Experienced Correctional Officer skilled in de-escalation techniques, conflict resolution, and inmate supervision. Committed to ensuring safety and operational integrity within correctional facilities.
Overview
5
5
years of professional experience
Work History
Correctional Officer
DPSCS
Baltimore, MD
08.2025 - Current
- Monitored inmate activities to ensure compliance with facility regulations and security protocols.
- Conducted regular inspections of facilities to identify safety hazards and maintain operational integrity.
- Assisted in emergency response procedures, ensuring timely communication and coordination with team members.
- Documented incidents and inmate behavior accurately to support case management and reporting processes.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Front Desk Receptionist
Retirement Housing Foundation
Baltimore, MD
03.2024 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes for residents and guests.
- Coordinated communication between departments to facilitate timely responses to resident inquiries and requests.
- Developed and maintained a comprehensive visitor log, enhancing security protocols within the facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
PBX Operator
MERCY HOSPITAL
Baltimore, MD
10.2024 - 08.2025
- Operated multi-line phone system to route incoming calls efficiently.
- Assisted medical staff with call management and communication needs.
- Coordinated with departments to ensure timely communication of critical information.
- Maintained accurate record-keeping for patient inquiries and service requests.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Customer Service Representative
Frontier Airlines
Baltimore, MD
12.2021 - 10.2024
- Resolved customer inquiries and complaints with efficiency and professionalism.
- Processed ticket bookings, changes, and cancellations using proprietary reservation system.
- Assisted in training new representatives on customer service protocols and systems.
- Collaborated with team members to streamline communication and improve service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pathfinders Coordinator
State of Maryland
Baltimore, MD
03.2022 - 10.2023
- Coordinated multiple projects to ensure timely completion and adherence to regulatory standards.
- Collaborated with stakeholders to gather requirements and implement process improvements.
- Developed and maintained detailed project schedules, facilitating effective resource allocation.
- Led training sessions for new staff, enhancing team capabilities and knowledge retention.
- Managed communication between departments, fostering collaboration and information sharing.
Education
Corrections Professional - Corrections Professional
The Community College of Baltimore County
Catonsville, MD12-2025
Entrance Level Training Program - Correctional Officer
Police And Correctional Training Commissions
Baltimore, MD10-2025
MPCTC Pre Service Orientation - Correctional Officer
Hagerstown Community College
Hagerstown, MD08-2025
GED -
Atlantic City High School
Atlantic City, NJ12-2013
Skills
- Inmate management
- Inmate monitoring
- Safety and security enforcement
- Correctional facility procedures
- Policy enforcement
- Emergency response
- Emergency medical response
- Physical intervention techniques
- Restraint techniques
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
Timeline
Correctional Officer
DPSCS
08.2025 - Current
PBX Operator
MERCY HOSPITAL
10.2024 - 08.2025
Front Desk Receptionist
Retirement Housing Foundation
03.2024 - Current
Pathfinders Coordinator
State of Maryland
03.2022 - 10.2023
Customer Service Representative
Frontier Airlines
12.2021 - 10.2024
Corrections Professional - Corrections Professional
The Community College of Baltimore County
Entrance Level Training Program - Correctional Officer
Police And Correctional Training Commissions
MPCTC Pre Service Orientation - Correctional Officer
Hagerstown Community College
GED -
Atlantic City High School