Brooke Lemaster
Salyersville,KY
Summary
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Overview
5
5
years of professional experience
Work History
Universal Banker
People's Bank
05.2024 - Current
- Opened checking and savings deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
Loan/Review Analyst
Salyersville National Bank
02.2020 - 05.2023
- Enhanced data accuracy by meticulously reviewing financial documents and reports.
- Reviewed all CSR work and all loan documents, made sure everything was entered correctly into the system.
- Processed loan payments.
- Made sure escrow was paid.
- Checked daily reports.
- Mailed out notices to customers.
- Uploaded loans into the system and scanned all daily work.
Education
Bachelor of Science - Sociology
Campbellsville University
Campbellsville, KY08-2024
Skills
- Document Organization
- Enhancing Customer Engagement
- Comprehensive Due Diligence
- Proactive Work Ethic
Timeline
Universal Banker
People's Bank
05.2024 - Current
Loan/Review Analyst
Salyersville National Bank
02.2020 - 05.2023
Bachelor of Science - Sociology
Campbellsville University
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