Brooke MacDonald
Dana Point,CA
Summary
Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues and answering customer questions. Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Cashier, Shift Leader
Lupes Mexican Eatery
11.2021 - 04.2023
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume to keep store operating smoothly
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing tasks as needed.
Volunteer
PETCO
09.2019 - 03.2020
- Maintained clean, neat, and operational facilities
- Used strong interpersonal communication skills to convey information to others.
- Made sure all items were stocked and organized
- Provided information and guidance to customer questions and needs
- Assisted with animal care in the store
Education
Current College Student
Saddleback College
Mission Viejo, CAHigh School Diploma -
Dana Hills High School
Dana Point, CA06.2022
Skills
- Cleaning and Sanitizing
- Issue Resolution
- Verbal and Written Communication
- Time Management Skills
- Complex Problem-Solving
- Customer Assistance
Timeline
Cashier, Shift Leader
Lupes Mexican Eatery
11.2021 - 04.2023
Volunteer
PETCO
09.2019 - 03.2020
Current College Student
Saddleback College
High School Diploma -
Dana Hills High School
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