Dao Hoang
San Jose,CA
Summary
Proven leader at Panda Express Restaurant, adept in staff development and customer relations, enhanced team performance significantly. Mastered cash register operation and problem-solving, ensuring high customer satisfaction. Excelled in sales and upselling, demonstrating strategic thinking and flexibility to meet business demands.
Overview
9
9
years of professional experience
Work History
Cashier, Shift Leader
Panda Express Restaurant
Saratoga San Jose , CA
08.2016 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Helped customers complete purchases, locate items and join reward programs
- Worked flexible schedule and extra shifts to meet business needs
- Trained new employees and delegated daily tasks and responsibilities
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
Barista, Cashier
Paris Baguette
CUPERTINO , CA
10.2019 - 02.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Restocked and organized merchandise in front lanes
- Processed customer refunds and exchanges according to established guidelines
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise
- Cleaned counters, machines, utensils and seating areas daily
Education
Associate of Arts - Accounting
De Anza College
Cupertino, CA05-2023
Associate of Arts - Business Management
De Anza College
Cupertino, CA05.2021
Associate of Arts - Business Administration
De Anza College
Cupertino, CA05.2021
Associate of Arts - Global Operations Management
San Jose State University
San Jose, CASkills
- Cash Register Operation
- Problem-Solving
- Customer Relations
- Chopping Vegetables
- Answering Customer Questions
- Preparing Food Items
- Schedule Optimization
- Learning Strategies
- Policy and procedure enforcement
- Strategic thinking
- Staff development
- Sales and upselling
- Flexible schedule
- Shift scheduling
Languages
Vietnamese
Full Professional
Timeline
Barista, Cashier
Paris Baguette
10.2019 - 02.2020
Cashier, Shift Leader
Panda Express Restaurant
08.2016 - Current
Associate of Arts - Accounting
De Anza College
Associate of Arts - Business Management
De Anza College
Associate of Arts - Business Administration
De Anza College
Associate of Arts - Global Operations Management
San Jose State University
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