JONATHAN ROSEMON
Houston,TX
Summary
Hardworking professional offering several years of experience in the food industry in . Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
34
34
years of professional experience
Work History
Cashier Team Lead Shift Leader
Dave’s Hot Chicken
Houston, Texas
08.2021 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Developed strong working relationships with team members to foster collaboration.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
Dishwasher Supervisor Shift Lead
Steak 48
Houston, Texas
01.2010 - 08.2021
- Washed dishes, pots, and utensils
- Maintained food items at proper temperatures to ensure the safety, quality of food served
- Removed trash and placed in proper containers
- Kept restaurant clean and organized
- Performed other duties as assigned
- Supervised dishwashing staff to ensure proper sanitation and hygiene standards were met.
- Trained new employees in the use of equipment and safety protocols.
- Ensured that all kitchen utensils were properly cleaned, dried, and stored according to established procedures.
- Maintained inventory of supplies and ordered replacements as needed.
- Monitored employee performance and provided feedback on areas for improvement.
- Inspected dishes, glassware, cutlery, pots, pans. for cleanliness prior to being returned to service.
- Resolved customer complaints regarding cleanliness or quality of food items served.
- Coordinated with other supervisors to ensure efficient workflow throughout the kitchen area.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Maintained an organized work environment by delegating tasks to staff as needed.
Prep Cook/Cashier
Jason Deli
Houston, Texas
04.2012 - 10.2015
- Took food and beverage orders with excellent customer service
- Rang up purchases and received payment from customers
- Cut vegetables, fruits, meats, and other food items to prepare recipes
- Served food orders to customers at their tables
- Kept kitchen and counter areas clean and sanitized
- Kept food at proper temperatures
- Kept restaurant clean and organized
- Performed other duties as assigned
Associate Trainer
Panera Bread
Houston, Texas
11.2010 - 04.2012
- Provides customer service to customers
- Operated cash register and process payments via cash, credit or debit
- Operated barista machines and Panini press
- Train new staff on preparing food, opening and closing stores
Janitor
Hendee Enterprises, Inc.
Houston, Texas
06.2010 - 11.2010
- Maintained and cleaned office and warehouse areas
- Cleaned floors utilizing commercial buffing, waxing, stripping and vacuuming equipment
- Washed walls, mirrors, and windows as needed
- Swept and mopped floors
- Cleaned bathrooms and replenished supplies
- Performed inventory control duties and ordered cleaning chemicals and supplies
- Patched holes in floors, walls, and ceilings
- Painted interior walls and ceilings as directed
- Gathered and removed trash from areas
- Placed trash in appropriate containers
- Assisted management and staff with excellent customer service
- Moved and set up furniture and equipment for meetings and events
- Performed other duties as assigned
- Followed all rules, regulations, and procedures to ensure quality service, clean and safe environment
Dishwasher/Busser/Team Leader
Pappas Restaurants
Houston, Texas
06.2007 - 05.2010
- Worked as needed at Pappasitos and Pappadeaux restaurants
- Kept kitchen areas and food preparation equipment clean, sanitized, and orderly
- Washed dishes, pots, and utensils
- Trained kitchen crew
- Maintained food items at proper temperatures to ensure the safety, purity, and quality of food served
- Removed trash and placed in proper containers
- Assisted customers with excellent service and resolved problems
- Cleaned tables and replenished supplies
- Stocked supplies and food items
- Performed inventory and other duties as directed by management
Maintenance Shift Supervisor
McDonald's
Houston, Texas
01.2000 - 01.2010
- Supervised the shift operations to ensure that all safety regulations are followed.
- Monitored the performance of assigned personnel and provided guidance as needed.
- Responded to emergency situations such as fires or chemical spills.
- Assigned work orders and monitored progress to ensure timely completion.
- Created reports related to operational status and submitted them to management on a regular basis.
- Provided training for new employees in operating machinery safely and efficiently.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
Warehouseman
S & S International
Houston, Texas
06.1990 - 09.2008
- Loaded and unloaded trucks utilizing forklifts and pallet jacks
- Verified accuracy and quality of shipments
- Notified management of shortages and damages
- Stocked materials and supplies on racks and shelves
- Performed inventory control duties and prepared weekly reports
- Packed, wrapped, and labeled orders to prepare for shipment
- Kept warehouse clean and orderly
- Removed trash and placed in appropriate containers
- Trained new warehouse workers as needed
- Assisted with other duties as assigned
Dishwasher/Busser/Food Preparer-Summer job
Cafe Express
Houston, Texas
05.2008 - 08.2008
- Cleaned and washed tables
- Gathered and removed trash
- Washed and sanitized dishes, pots and pans, utensils, and food preparation equipment
- Assisted customers with excellent service
- Cut vegetables, fruits, meats, fish, and other food items to prepare recipes
- Prepared, seasoned, and cooked food according to recipes and customers' orders
- Kept kitchen areas clean
- Assisted with other duties as directed
- Followed all rules, regulations, and procedures
Maintenance Man/Cook
McDonald's
Houston, Texas
09.2002 - 06.2007
- Maintained and cleaned restaurant and grounds
- Removed all trash
- Performed maintenance duties such as painting and minor repairs as needed
- Assisted with food preparation and service
- Prepared and cooked food according to customers' orders
- Followed all rules, regulations, and procedures
Janitor
Rickey's Janitorial Service
Houston, Texas
09.1995 - 02.2007
- Cleaned professional buildings as assigned
- Cleaned bathrooms and replenished supplies
- Stripped, waxed, buffed, and vacuumed floors utilizing commercial equipment
- Assisted individuals with excellent customer service
- Gather and removed garbage
- Placed garbage in containers or bags
- Moved tables, chairs, equipment, and other furniture to set up for meetings and events
- Performed other duties as assigned
Prep Cook/Cashier
Jason Deli
Houston, Texas
09.1999 - 05.2001
- Took food and beverage orders with excellent customer service
- Rang up purchases and received payment from customers
- Cut vegetables, fruits, meats, and other food items to prepare recipes
- Served food orders to customers at their tables
- Kept kitchen and counter areas clean and sanitized
- Kept food at proper temperatures
- Kept restaurant clean and organized
- Performed other duties as assigned
Shift Leader
Jason Deli
Houston, Tex
02.1991 - 12.1999
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Recording Engineer
Houston Community College
Houston, TXMilby High School
Houston, TXSkills
- Hardworking
- People oriented
- Detail oriented
- Computer literate
- Dependable
- Dishwashing
- Food preparation
- Working quickly
- Maintaining high standards
- Cleanliness
- Service
- Stocking
- Positive Attitude
- Team Leadership
- Heavy Lifting
- Coaching and Mentoring
- Cash Register Operation
- Cash Handling
- Money Handling
- Safety rules
- Team Management
References
- Daniel Martinez, Supervisor, (713)465-2253
- McKenzie Phillips, Supervisor, (713)821-1065
- Scott Wallis, Supervisor, (832)661-4102
Languages
Excellent (Read Write Speak)
Occupationalexperience
- Cooks, Fast Food (18 yrs + months)
- Cooks, Restaurant (18 yrs + months)
- Combined Food Preparation and Serving Workers, Including Fast Food (18 yrs + months)
- Counter Attendants, Cafeteria, Food Concession, and Coffee Shop (18 yrs + months)
- Janitors and Cleaners, Except Maids and Housekeeping Cleaners (6 yrs + months)
- Maids and Housekeeping Cleaners (6 yrs + months)
- Stock Clerks- Stockroom, Warehouse, or Storage Yard (10 yrs + months)
- Material Moving Workers, All Other (10 yrs + months)
Personal Information
Typing Speed: 15 Words per Minute
Timeline
Cashier Team Lead Shift Leader
Dave’s Hot Chicken
08.2021 - Current
Prep Cook/Cashier
Jason Deli
04.2012 - 10.2015
Associate Trainer
Panera Bread
11.2010 - 04.2012
Janitor
Hendee Enterprises, Inc.
06.2010 - 11.2010
Dishwasher Supervisor Shift Lead
Steak 48
01.2010 - 08.2021
Dishwasher/Busser/Food Preparer-Summer job
Cafe Express
05.2008 - 08.2008
Dishwasher/Busser/Team Leader
Pappas Restaurants
06.2007 - 05.2010
Maintenance Man/Cook
McDonald's
09.2002 - 06.2007
Maintenance Shift Supervisor
McDonald's
01.2000 - 01.2010
Prep Cook/Cashier
Jason Deli
09.1999 - 05.2001
Janitor
Rickey's Janitorial Service
09.1995 - 02.2007
Shift Leader
Jason Deli
02.1991 - 12.1999
Warehouseman
S & S International
06.1990 - 09.2008
Recording Engineer
Houston Community College
Milby High School