Brooke Macey
Sturbridge,MA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician, ICU
UMass Memorial Health Care
Worcester , MA
2022.04 - Current
- Observed changes in patient condition and reported them to nursing staff promptly.
- Assisted with basic hygiene needs including bathing, grooming, oral care, dressing and undressing of patients.
- Communicated with management or other staff to resolve problems.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Responded to bell or light signal calls to assist patients with needs.
- Provided emotional support to patients and their families during stressful times.
- Notified senior staff of patient emergencies to optimize outcomes.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted nurses and physicians with patient treatments, exams, and diagnostic tests.
- Used hospital-approved devices and techniques to transport and lift patients.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Conducted hourly rounding per unit policy to ensure that patient needs were met quickly.
- Restocked unit frequently with necessary medical supplies.
Sales Associate
Staples
Sturbridge , MA
2020.05 - 2022.07
- Maintained knowledge of sales and promotions, return policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Collected payments and provided accurate change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Hostess
Teddy G's Pub & Grille
Sturbridge , MA
2019.05 - 2020.03
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Assigned patrons to suitable tables according to server rotation.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
Health Care Adminstration
Anna Maria College
Paxton, MA2025-12
Skills
- Emergency Response
- Mobility Assistance
- Basic Nursing Care
- Information Protection
- Professional Bedside Manner
- Adaptable
Affiliations
- Special Olympics Cheerleading Coach
Accomplishments
- Deans List
Certification
Basic Life Support
References
References available upon request.
Timeline
Patient Care Technician, ICU
UMass Memorial Health Care
2022.04 - Current
Sales Associate
Staples
2020.05 - 2022.07
Hostess
Teddy G's Pub & Grille
2019.05 - 2020.03
Health Care Adminstration
Anna Maria College
Basic Life Support
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