Brooke Madson
Harrison,AR
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at FedEx Freight and Walmart Home Office. Proven track record in data entry and file organization, achieving a 78% reduction in non-compliant vendor insurance. Adept at building relationships and enhancing operational efficiency through effective communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Procurement Administrative Assistant
Big Cedar Lodge
06.2024 - 07.2025
- Handled phone calls and emails from internal customers, vendors, and resort guests to place non-standard orders, schedule and chair meetings, and locate needed or missing products.
- Delivered excellent customer service through prompt responses to vendor and internal customer inquiries, addressing concerns effectively, and building strong relationships.
- Created documents to improve record-keeping with daily data entry to track spend, cost savings, and frequency of product orders, improving organization
Certified Nursing Assistant
Countryside Assisted Living
01.2024 - 06.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity, as well as answering call lights when residents requested assistance.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels; Monitored and reported fluid and food consumption for residents.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
Aire Serve
03.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information, often scheduling appointments and maintaining technician scheduling and dispatching.
Vendor Coordinator
HHM Facility Management
09.2022 - 06.2023
- Conducted regular vendor audits, ensuring compliance with regulatory requirements and company policies.
- Enhanced vendor relationships by establishing clear communication channels and addressing concerns promptly.
- Negotiated favorable pricing and contract terms with vendors, resulting in cost savings and improved service levels.
Specialist - Real Estate Services
FedEx Freight
09.2021 - 03.2022
- Ensured compliance with lease language for insurance requirements, facility needs, and landlord/tenant responsibilities.
- Identified expiring leases and collaborated with multiple internal teams to determine needs to move forward with renewal or termination. Searched for new possible locations to improve operation logistics.
- Negotiated rent costs and oversaw lease contracts, insurance information, and use of all leased parking and relay locations.
Supervisor II
Walmart Home Office
09.2019 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows for the parking lot and fire suppression teams.
- Improved store and customer satisfaction with timely response to inquiries, addressing concerns, and reaching out to vendors for solutions and repairs.
- Maintained tracking information for all US locations for parking lot overlays, repaves, and striping, sending weekly reports to leadership.
Specialist - Real Estate Services
FedEx Freight
09.2018 - 09.2019
- Worked as liaison between FedEx Freight and lessors with issues of concern by providing scopes of work for needed repairs and negotiating ownership or payment.
- Ensured compliance with lease language, insurance requirements, and payment terms, working with leadership to maintain fluidity between internal departments and lessors.
- Compiled weekly and monthly reporting to be distributed throughout the company; Reconciled monthly rent for all Freight locations, ensuring compliance with contractual agreements and identifying any discrepancies.
Specialist - Facility Solutions Administration
FedEx Freight
09.2017 - 09.2018
- Oversaw regional and national facility programs and special projects to ensure company needs were met, analyzing repair and maintenance cost trends to identify cost savings, repair frequencies, and other data to provide recommendations to vendors and internal teams
- Negotiated and executed contracts with outside vendors and continuously monitored performance to ensure contract and insurance compliance, developing action plans for improvement as needed.
- Mentored and educated Facility Solutions team members and collaborated with multiple departments on ways to improve efficiency within the company.
Facility Solutions Administration Representative
FedEx Freight
04.2015 - 09.2017
- Processed repair and maintenance requests from all US locations, updating service centers on progress and ensuring needs are met, assisting in resolving scheduling conflicts or complaints and verifying scopes of work and following up on warranty items.
- Collaborated with other Facilities teams to develop standardized scopes of work for recurring facility services. Assisted Specialist with updating processes, supporting paperwork, documentation, and workflows.
- Contributed to budget management by monitoring expenses, processing invoices, and assisting with financial reporting. Created process to reduce non-compliant insurance from vendors by 78% in the first month after implementation.
Education
Graduate Certificate - Nursing Education
North Arkansas College
Harrison, AR12-2023
General Studies
Bellevue University
Bellevue, NE01-2019
Skills
- Customer service
- Data entry
- Office administration
- File organization
Timeline
Procurement Administrative Assistant
Big Cedar Lodge
06.2024 - 07.2025
Certified Nursing Assistant
Countryside Assisted Living
01.2024 - 06.2024
Customer Service Representative
Aire Serve
03.2023 - 12.2023
Vendor Coordinator
HHM Facility Management
09.2022 - 06.2023
Specialist - Real Estate Services
FedEx Freight
09.2021 - 03.2022
Supervisor II
Walmart Home Office
09.2019 - 09.2021
Specialist - Real Estate Services
FedEx Freight
09.2018 - 09.2019
Specialist - Facility Solutions Administration
FedEx Freight
09.2017 - 09.2018
Facility Solutions Administration Representative
FedEx Freight
04.2015 - 09.2017
Graduate Certificate - Nursing Education
North Arkansas College
General Studies
Bellevue University
Dale Carnegie Leadership Class
Completed 6 week course focusing on leadership and teamwork.
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