Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Martin

Martin,TN

Summary

Over the 5 years I have been working, customer relations has always been something I enjoy. Meeting new people and building a connection with them and helping them in any way I can is my goal. My schedule is flexible and always open to anything I am offered. I am a senior at UT Martin and a member of the rodeo team. Through rodeo, I am responsible and respectful with time, as well as a quick leaner to anything I am challenged with. I will provide schedules of my classes, rodeos, and practices as well.

Overview

5
5
years of professional experience

Work History

Intern

Catesa Farms
05.2024 - 08.2024
  • Frequent business meetings and visits with Beck's Seed and Hybrids, Farm Bureau Head Quarters, H&R Agripower, UT Extension.
  • Learned the operation's history and how the farm was operated from the books to fields.
  • Sorted and organized files, spreadsheets, and reports.
  • Operated tractors, combines, forklifts, delivery trucks, haul anything.
  • Made connections with business owners when making delivers or picking up parts/supply.
  • Constant communication between all workers of daily plans and when plans go south.
  • Quick solutions when plans do not go well.

Customer Service Representative

Farm Bureau Insurance
05.2023 - 08.2024
  • Helped customers make changes and update their policies to insure they're taken care of.
  • Assisting new/ potential clients with quotes or policies and setting them up effectively and carefully.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Back of House Team Member

Martin Coffeehouse and Bakery
04.2023 - 05.2024
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Assisted with training new BOH staff members on established processes and goals.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.

Front Of House

Chick-fil-A
02.2019 - 08.2021
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
  • Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
  • Trained new employees on company procedures, ensuring consistent quality in front of house services.

Education

Bachelor of Science - Agribusiness

University of Tennessee At Martin
Martin,TN
05.2025

High School Diploma -

Wilson Central High School
Lebanon, TN
05.2021

Skills

  • Teamwork and Collaboration
  • Quick Learner
  • Fast Learner
  • Problem-Solving
  • Computer Skills
  • Attention to Detail
  • Creative and Resourceful
  • Flexible Schedule

Timeline

Intern

Catesa Farms
05.2024 - 08.2024

Customer Service Representative

Farm Bureau Insurance
05.2023 - 08.2024

Back of House Team Member

Martin Coffeehouse and Bakery
04.2023 - 05.2024

Front Of House

Chick-fil-A
02.2019 - 08.2021

Bachelor of Science - Agribusiness

University of Tennessee At Martin

High School Diploma -

Wilson Central High School

Similar Profiles

CREATE PROFILE
Brooke Martin