Brooke Martins
Riverside,RI
Summary
Motivated individual with dedication to enhancing the work environment with an uplifting attitude and a diligent work ethic. Excels in research, clearly organizing data, and positive interpersonal communication.
Overview
8
8
years of professional experience
Work History
Social Media/Communications Manager
Feminine Fancies
09.2016 - Current
- Created spreadsheets and managed data entry to keep financial information accurate and up-to-date.
- Responded to emails and phone calls between customers and sellers to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation both in person and online.
- Research trends popular in fashion and social media to curate social media posts that increase customer engagement.
- Developed marketing content such as promotional materials, and advertisements for social media.
- Created website and online shop to increase sales channels, and monitored sales.
Shift Supervisor
Starbucks
08.2020 - 10.2022
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Student Manager
The University Of Rhode Island Food Services
09.2018 - 05.2021
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Handled routine issues independently and coordinated solutions to complex operational problems.
- Delivered exceptional levels of customer service by expertly training and managing staff.
Education
Bachelor of Arts - Communications Studies
University of Rhode Island
Kingston, RI05.2023
Bachelor of Arts - Public Relations
University of Rhode Island
Kingston, RI05.2023
Skills
- Complex Problem-Solving
- Verbal and Written Communication
- Drafting Correspondence
- Data Entry and Organization
- Research
- Spreadsheet Creation
- Staff Management
- Interpersonal Skills
Timeline
Shift Supervisor
Starbucks
08.2020 - 10.2022
Student Manager
The University Of Rhode Island Food Services
09.2018 - 05.2021
Social Media/Communications Manager
Feminine Fancies
09.2016 - Current
Bachelor of Arts - Communications Studies
University of Rhode Island
Bachelor of Arts - Public Relations
University of Rhode Island
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