Brooke Matthews

• Supervised daily operations, ensuring efficient workflow and timely service delivery.
• Managed scheduling and coordination of appointments for service operations.
• Coordinated scheduling for snow plowing services to optimize resource allocation.
• Streamlined office processes to improve efficiency in daily operations.
• Provided administrative support to field staff, enhancing workflow effectiveness.
• Maintained accurate records of client communications and service requests.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Assisted in preparing documents and reports for management review.
• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
• Supported colleagues in various tasks or projects to foster a collaborative work environment.
• Maintained electronic filing systems and categorized documents.
• Developed and implemented filing systems for easy access to information.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Executed customer transactions promptly, maintaining high service standards. efficiently using point-of-sale systems.

• Coordinated team schedules and assigned tasks to optimize workforce productivity.
• Supervised daily operations to ensure efficient service delivery and customer satisfaction.
• Collaborated with team members to ensure efficient workflow and timely project completion.
• Trained new employees on safety protocols and proper sealing techniques.
• Implemented quality control measures to maintain high standards of seal application.
• Enhanced customer satisfaction by providing clear communication regarding project timelines and expectations.
• Reduced customer complaints by ensuring thorough surface preparation before sealing driveways.
• Ensured timely snow removal with diligent route planning and execution.
• Assessed surface conditions to determine appropriate sealing methods and materials.
• Ensured optimal adhesion and curing by monitoring weather conditions before and during the sealing process.
• Prevented damage to private property during plowing activities, employing precise maneuvering skills.
• Analyzed project specifications to prepare accurate cost estimates and proposals.
• Maintained accurate cash drawer, ensuring financial integrity throughout shifts.

• Coordinated daily operations, ensuring adherence to service protocols and quality benchmarks.
• Oversaw scheduling and resource allocation to meet service demands effectively.
• Trained and mentored team members on best practices and service standards.
• Analyzed customer feedback to identify areas for improvement and drive strategic changes.
• Trained new cashiers on operational procedures and customer service protocols.
• Assisted customers with inquiries, fostering a positive shopping experience.
• Welcomed customers upon entry, creating a friendly atmosphere. entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Guided customers in finding products and utilizing reward programs. complete purchases, locate items, and join reward programs.
• Managed inventory by restocking shelves and organizing displays effectively.
• Handled returns and exchanges, following company policies to resolve issues promptly.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Prepared and assembled food items according to established recipes and standards.
• Maintained cleanliness and organization of food preparation areas to ensure compliance with safety regulations.
• Trained new staff on food preparation techniques, safety practices, and equipment operation procedures.
• Monitored food storage conditions to prevent spoilage, ensuring adherence to health department guidelines.
• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.

Enrolled and completed a semester of accounting classes.

Achieved honor roll for first year classes.