Brooke McCroskey
Fort Wayne,IN
Overview
2027
2027
years of professional experience
Work History
Server
Pizza Hut
Server
Berne Dining
Server
Richards Restaurant
Decatur, IN
12.2023 - Current
- Provided excellent customer service to enhance dining experience
- Maintained cleanliness and organization of dining area and utensils.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Upsold menu items to increase overall sales during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Sales Associate
TJ Maxx
Fort Wayne, IN
05.2023 - 05.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Operated point-of-sale systems efficiently for seamless transaction processing.
- Collaborated with team members to ensure optimal stock levels and inventory accuracy.
- Monitored sales floor activities to maintain high standards of cleanliness and organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Server
Flattop Bar and Grill
Fort Wayne, IN
05.2023 - 12.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Managed inventory of dining supplies to prevent shortages during service.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Indiana Pancake House
Decatur, IN
05.2021 - 07.2023
- Processed customer orders accurately using POS system.
- Monitored inventory levels of supplies and reported needs to management.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Timeline
Server
Richards Restaurant
12.2023 - Current
Sales Associate
TJ Maxx
05.2023 - 05.2024
Server
Flattop Bar and Grill
05.2023 - 12.2023
Server
Indiana Pancake House
05.2021 - 07.2023
Server
Pizza Hut
Server
Berne Dining