Brooke Milholland
Auntie Anne's Pretzels
Queenstown,MD
8
years of professional experience
Experienced, dynamic, General Manager with 8+ years of experience in hospitality, team leadership, and daily operations. Hands-on leader, with expertise in creating positive guest experiences, team development, food production, and maintaining quality and efficiency in a fast-paced environment.
Work History
General Manager
8 Years 2 Months- Leading daily operations, delegating responsibilities, supporting team members, and maintaining efficient service in a fast-paced environment.
- Fostering a positive workplace, that supports efficient service and employee retention.
- Providing attentive, personable customer service while cultivating strong relationships with customers that promote long-term loyalty.
- Create and manage weekly staff schedules, balancing business needs, and employee availability.
- Oversee opening and closing procedures, ensuring accurate cash handling, cleanliness, food safety, and operational readiness.
- Preparing baked goods from scratch, including preparing dough, shaping and baking pretzels, and maintaining consistent quality standards.
Education
GED
Skills
Customer service orientation
Team leadership
Problem resolution
Operations management
Reliability
loyalty
Efficient multi-tasking
Food safety management
Goal setting
Timeline
General Manager
Auntie Anne's Pretzels
06.2018 - CurrentRead More
Kent Island High School
GED
Read More