Brooke Miller
Lonsdale,MN
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Babe's Hometown Bar
Lakeville, Minnesota
09.2025 - Current
- Executed daily bar maintenance tasks ensuring cleanliness and organization throughout the establishment.
- Provided personalized drink recommendations based on customer preferences and seasonal ingredients.
- Prepared various alcoholic and non-alcoholic beverages, adhering to recipes and presentation standards.
- Balanced cash drawer at shift end, verifying transactions and ensuring accountability.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server
Babe's Hometown Bar
Lakeville, MN
02.2023 - Current
- Resolved customer complaints to enhance satisfaction and loyalty.
- Assisted in training new staff on service standards and policies.
- Maintained cleanliness and organization of dining area for superior guest experience.
- Upsold menu items, boosting sales while enriching customer experiences.
- Engaged with customers to foster rapport and promote repeat visits.
- Adapted to changing customer preferences with flexibility.
- Provided detailed menu information for informed customer choices.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
Assistant Manager
Red's Savoy Pizza
Blaine, MN
02.2022 - 02.2025
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Delivered food orders to customers in a timely manner.
Team Member
Red's Savoy Pizza
Blaine, MN
08.2021 - 02.2025
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Hostess
Porterhouse Steak & Seafood
Little Canada, MN
08.2023 - 02.2024
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Developed strong customer relationships through active listening and responding to customer needs.
- Checked food before serving it to customers.
Lifeguard
Bunker Beach Water Park
Coon Rapids, MN
06.2023 - 08.2023
- Monitored swimmers to ensure safety in the pool area.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Watched over swimmers to respond quickly to distress situations.
- Participated in weekly training courses to stay up-to-date in water rescue techniques.
- Used training and medical supplies to examine injured people and administer first aid.
Education
Some College (No Degree) - Nursing
Normandale Community College
Bloomington, MN05-2028
High School Diploma -
Blaine High School
Blaine, MN06-2024
High School Diploma -
Anoka-Ramsey Community College
Coon Rapids, MN05-2024
Skills
- Server Support
- Complaint Handling
- Event Planning
- Guest Engagement
- Customer Service
- Food Running
- Active Listening
- Attention to Detail
- Excellent Communication
- Training & Development
- Relationship Building
- Multitasking skills
- Team collaboration
- Conflict resolution
- First aid certification
- Time management
- Safety procedures
Certification
- PCA/CFSS
- CPR/First Aid
- Emergency Oxygen
Languages
Spanish
Elementary
American Sign Language
Limited
Timeline
Bartender
Babe's Hometown Bar
09.2025 - Current
Hostess
Porterhouse Steak & Seafood
08.2023 - 02.2024
Lifeguard
Bunker Beach Water Park
06.2023 - 08.2023
Server
Babe's Hometown Bar
02.2023 - Current
Assistant Manager
Red's Savoy Pizza
02.2022 - 02.2025
Team Member
Red's Savoy Pizza
08.2021 - 02.2025
High School Diploma -
Blaine High School
High School Diploma -
Anoka-Ramsey Community College
Some College (No Degree) - Nursing
Normandale Community College