Brooklynn Catalina

Was heavily cross trained and worked double shifts opening and closing. I was the only female busser working for a while that could also food run and host. The bussers were responsible for everything ranging from taking out trash to cleaning bathrooms, refilling ice, refilling chip boxes, going to the shed for needed supplies, etc.

• Reset and cleaned tables quickly to prepare for new customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Trained new staff in bussing and cleaning procedures.
• Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Packaged and stored food products following proper handling and preservation methods.
• Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Ended up training as an expo for a while to help out some of the overworked expo we currently had, the work was great.

Carried endless large food trays to and from the entire restaurant while also being responsible for helping those who need it.