Brooke Morris
Cape Coral,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lee Health System
04.2025 - Current
- Scheduled and coordinated patient appointments across multiple providers and office locations while maintaining efficient daily workflows.
- Explained billing procedures, insurance balances, and payment expectations to patients in a clear and professional manner
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Served as a resource for new employees by answering questions and providing guidance on daily operations and patient interactions.
Children’s Activities Hostess
Walt Disney World Resort
06.2024 - 04.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated supply orders, storage and distribution for program.
- Ensured guest safety by enforcing rules, supervising group activities, and responding promptly to incidents or concerns.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Attractions Hostess
Walt Disney World Resort
02.2019 - 06.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Performed opening monologue and shared important safety information before activating ride.
- Handled guest concerns professionally, offering solutions that met both guest needs and company policies.
- Participated in regular maintenance checks of attractions equipment, reporting any issues promptly for timely resolution.
Education
Bachelor of Science - Psychology, Clinical Track
University of Central Florida
Orlando, FL05-2020
Skills
- Proficient in Microsoft Office: Word, Excel, PowerPoint
- Scheduling
- Customer service
- Data entry
Timeline
Customer Service Representative
Lee Health System
04.2025 - Current
Children’s Activities Hostess
Walt Disney World Resort
06.2024 - 04.2025
Attractions Hostess
Walt Disney World Resort
02.2019 - 06.2024
Bachelor of Science - Psychology, Clinical Track
University of Central Florida