Brooke Morrissey
Ballston Spa
Summary
Results-driven professional with a focus on quality assurance and interdisciplinary collaboration. Proven ability to lead discussions, assess client needs, and develop comprehensive care plans that drive positive outcomes for children and families.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Home Care Manager
Northern Rivers
Clifton Park
09.2023 - Current
- Collaborated with children, youth, families, school and service providers to develop a comprehensive Plan of Care.
- Conducted assessments of client needs to determine suitable services and care plans.
- Tracked progress and coordinated transitions between systems, placements, and elevated levels of care following eligibility and acuity changes.
- Led interdisciplinary team discussions reviewing Plan of Care; assessing progress, identifying ongoing needs, ensuring continued eligibility.
- Resolved client concerns by collaborating with team members and external resources effectively.
Patient Access Specialist
Saratoga Hospital
Malta
02.2018 - 11.2024
- Welcomed and confirmed patient identification to ensure accuracy of medical records.
- Triaged calls and messages, ensuring efficient routing to departments.
- Entered patient demographic and insurance data into database for record establishment.
- Processed copays and input payments into system.
- Ensured security of patient information and confidential medical records according to HIPAA privacy rule standards to uphold patient privacy rights.
- Obtained signatures for financial responsibility and treatment procedures from patients and guardians.
- Responsible for training new hires.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH11-2022
Skills
- Active listening
- Problem solving
- Care coordination
- Quality assurance
- Care plan development
- HIPAA compliance
- Interpersonal skills
- Empathy and compassion
Accomplishments
- Achieved the gold Gold star award for going above and beyond in the middle of a pandemic. Exceeded all expectations at assigned responsibilities.
Certification
- Certified in CANS ( Child and Adolescent Needs and Strengths) Assessment.
Timeline
Health Home Care Manager
Northern Rivers
09.2023 - Current
Patient Access Specialist
Saratoga Hospital
02.2018 - 11.2024
Bachelor of Arts - Human Services
Southern New Hampshire University