Elementary School Teacher with 15 years sales experience and 13 years management experience including 9 years VP of a staffing agency. Excellent with communication, training, recruitment, and motivational leadership. Authorized to work in the US for any employer Highly skilled and enthusiastic professional with experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Hi, I’m
Elizabeth Howells
Chateaugay,NY
Summary
Overview
27
years of professional experience
1
Certification
Work History
Community Connections Of Franklin County
Health Home Care Manager
07.2022 - Current
Job overview
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private
Stars Education
Elementary School Teacher
05.2018 - 10.2020
Job overview
- Built curriculum, planned lessons, parent and admin communication, taught online and in person classes
- Scheduled conferences
- Interventions.
- Provided warm, supportive environment for developing academic, social, and emotional growth
- Established open communication and positive relationships with students, parents, peers, and administrative staff
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth
- Taught core subjects of math, science, technology, and history
- Met with parents to review Individualized Education Plans for at-risk students
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents
- Administered various reading tests and determined student reading levels based on assessment findings
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance
- Pursued professional development during summer months to maintain certification and extend skills
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level
- Fostered student curiosity and interest in learning through hands-on activities and field trips
Acceptance Now
Location Manager
02.2015 - 05.2018
Job overview
- Recruitment
- Training
- Conflict management
- Employee Education
- Customer service
- Employee scheduling
- Employee payroll
- Sales
- Account management
- P&L
- Hiring/ dismissal
- Finance management.
- Traveled to 2 different locations to scout and select appropriate ones for various scenes
- Built strong team through proactive recruitment and hiring strategies
- Developed business plans covering use of materials, equipment safety and employee management
- Developed and maintained knowledgeable and productive team of employees
- Organized records of vehicles, schedules and completed orders
- Reduced worker accidents by implementing improved safety standards and monitoring procedures
- Divided and categorized cargo received and redirected shipments in response to customer requests
- Reviewed established business practices and improved processes to reduce expenses
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
- Integrated warehouse operations with existing and new business processes
- Created and enforced detailed organization processes to increase quality and service standards
Self-employeed
Massage Therapist
04.2004 - 02.2015
Job overview
- Developed and maintained positive relationships with 65 clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Administered Swedish, deep tissue and sports massage techniques
- Maintained accurate and up-to-date client records
- Assessed clients to determine appropriate massage techniques to apply
- Collaborated with other healthcare professionals to develop treatment plans
- Advised clients on areas such as posture, at-home exercises and stretches
The Agency Fka Western Medical
VP of Operations
02.1996 - 04.2004
Job overview
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Clarified roles, responsibilities and expectations of staff.
- Established performance goals for department and outlined processes for achievement.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Established performance goals for department and provided methods for reaching milestones.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Increased company growth through collaboration with sales and marketing departments.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor's degree from ESL Education
University Overview
Skills
Recruiting
Financial Management
Profit & Loss
Classroom Management
Teaching
Financial Report Writing
Conflict Management
Account Management
Financial Analysis
Special Education (3 years)
North Central UniversityMinneapolis, MN
Master of Science from Clinical Psychology
01.2025
University Overview
Flagler CollegeSaint Augustine, FL
Bachelor of Arts from Education of Individuals in Elementary Special Education Programs
06.2015
University Overview
Tallahassee Community CollegeTallahassee, FL
Associate of Arts from Elementary Education
05.2013
University Overview
Skills
- Professional Relationships
- Creative Thinking
- Rehabilitation Programs
- Emotional Support
- Resource Monitoring
- Medicare Compliance
- Problem Identification
- HIPAA Guidelines
- Organizational Goal Development
- Managed Care
- Community Referrals
- Problem Resolution
- Set Objectives
- Patient Appointment Management
- Community-Based Educational Programs
- Interdisciplinary Care
Certification
APS Certified
- Academy of Peers Certified
- QPR Certified
- Narcan Training
Timeline
Health Home Care Manager
Community Connections Of Franklin County
07.2022 - Current
Elementary School Teacher
Stars Education
05.2018 - 10.2020
Location Manager
Acceptance Now
02.2015 - 05.2018
Massage Therapist
Self-employeed
04.2004 - 02.2015
VP of Operations
The Agency Fka Western Medical
02.1996 - 04.2004
Bachelor's degree from ESL Education
North Central University
Master of Science from Clinical Psychology
Flagler College
Bachelor of Arts from Education of Individuals in Elementary Special Education Programs
Tallahassee Community College
Associate of Arts from Elementary Education
APS Certified
- Academy of Peers Certified
- QPR Certified
- Narcan Training
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