Brooke Myers
Mercersburg,PA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner
Peachy Daze Boutique
11440 Shimpstown Road, Mercersburg, PA, 17236
06.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Marketing & Finance Manager
AGM Auto Sales
960 Ritner Highway, Shippensburg, PA 17257
07.2023 - 07.2024
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Managed all Social Media Accounts. Facebook, TikTok, Instagram.
- Improved financial forecasting accuracy, utilizing advanced analytical models.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed comprehensive financial reports for executive decision-making support.
- Improved customer engagement through timely responses to inquiries on various social media platforms.
- Increased brand awareness by developing and implementing creative social media campaigns.
- Created visually appealing graphics for posts, enhancing overall aesthetic appeal of social media profiles.
- Managed multiple social media accounts simultaneously, maintaining consistent voice and message across platforms.
- Analyzed social media data to identify trends and optimize future content strategies for better results.
- Scheduled regular content updates using scheduling tools, ensuring consistent presence on all channels even during off-hours or holidays.
- Maintained detailed documentation on website updates, changes, and improvements for reference purposes.
- Assisted in marketing efforts by designing promotional materials such as posters, flyers, and digital graphics to promote upcoming shows or album releases.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
Manager
Milky Way Restaurant
Fort Loudon, PA
08.2021 - 06.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Waitress
Milky Way Restaurant
Fort Loudon, PA
03.2017 - 07.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
Bachelor Of Business Administration - Marketing
Shippensburg University of Pennsylvania
Shippensburg, PA08.2021
Skills
- Financial Management
- Performance Analysis
- Budget Forecasting
- Strategic Planning
- Brand Marketing
- Marketing Analytics
- Brand strategy
- Content scheduling
- Audience Engagement
- Business Administration
Certification
F&I Certification
ServSafe Certification
Timeline
Marketing & Finance Manager
AGM Auto Sales
07.2023 - 07.2024
Manager
Milky Way Restaurant
08.2021 - 06.2023
Owner
Peachy Daze Boutique
06.2020 - Current
Waitress
Milky Way Restaurant
03.2017 - 07.2021
Bachelor Of Business Administration - Marketing
Shippensburg University of Pennsylvania
F&I Certification
ServSafe Certification