BROOKE NORWOOD
Port Orchard,WA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
17
17
years of professional experience
Work History
WAITRESS
UNCLE DAVE'S CAFE
03.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
LLC PRODUCTION MANAGER
PENSIEVE FOODS
02.2020 - 09.2020
- Created batch logs for finished products
- Logged lot numbers for all inventories
- Taken/logged temperatures for all cooked food
- Familiarized with heavy machinery in production industry
- Maintained a safe & cleanly environment for staff
- Solved problems efficiently with little to no cost for facility.
HOST/SERVER
IHOP
06.2016 - 08.2020
- Maintained a clean lobby and restaurant for guests/staff
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed corporate guidelines consistently.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
CASHIER/ ASSISTANT MANAGER
VENTANA HOME, GARDEN, & GIFTS
10.2006 - 10.2012
- Welcomed all guests in a friendly, service-oriented manner
- Stocked and restocked inventory when shipments were received
- Trained staff to deliver outstanding customer service
- Maintained daily record of all transactions
- Determined staff promotions, demotions, & terminations when necessary.
Education
HIGH SCHOOL DIPLOMA -
CLOVIS NORTH HIGH SCHOOL
05.2014
Skills
- Experienced Customer Service Representative
- Washington MAST
- Good team leader/team player
- Washington Food Handlers Card
Timeline
WAITRESS
UNCLE DAVE'S CAFE
03.2022 - 11.2023
LLC PRODUCTION MANAGER
PENSIEVE FOODS
02.2020 - 09.2020
HOST/SERVER
IHOP
06.2016 - 08.2020
CASHIER/ ASSISTANT MANAGER
VENTANA HOME, GARDEN, & GIFTS
10.2006 - 10.2012
HIGH SCHOOL DIPLOMA -
CLOVIS NORTH HIGH SCHOOL
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