Brooke Parker
Cincinnati,OH
Summary
Dynamic professional with exceptional customer service skills honed at PNC Bank, adept at cash handling and compliance with banking regulations, as well as fraud detection. Very skilled with Microsoft applications through my education and experience at Xavier University. Proven ability to build relationships and resolve issues promptly, enhancing customer satisfaction. Strong work ethic and analytical thinking drive consistent performance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Teller
PNC Bank
Cincinnati, OH
07.2021 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Hostess
Montgomery Inn Boathouse
Cincinnati, OH
06.2020 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Food Service Worker
CURA Hospitality
Cincinnati, OH
05.2018 - 05.2020
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
Education
Criminal Justice - Criminal Justice
Xavier University
Cincinnati, OH05.2025
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Proficiency in Microsoft Office Applications
- Cash handling and management
- Relationship building and management
- Compliance, banking laws, and regulations
- Listening and comprehension
- Fraud detection
- Rapid data entry skills
- Reliable and responsible
- Analytical thinking
Timeline
Teller
PNC Bank
07.2021 - Current
Hostess
Montgomery Inn Boathouse
06.2020 - 10.2021
Food Service Worker
CURA Hospitality
05.2018 - 05.2020
Criminal Justice - Criminal Justice
Xavier University