Brooke Petersen
Highlands Ranch
Summary
Excelled in training and mentoring, enhancing team efficiency and safety. Demonstrated exceptional problem-solving abilities and attention to detail, contributing significantly to workplace success and customer satisfaction. Experienced with teamwork, contributing to seamless daily operations and collective success. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
4
4
years of professional experience
Work History
Team Member
Nekter Juice Bar Inc.
02.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and covered shifts to help out coworkers.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted customers with questions and concerns
Journey Leader
Noodles & Company
08.2020 - Current
- Assisted customers with questions and concerns.
- Trained new employees by showing them proper procedures and delegating tasks to help better understand job expectations.
- Managed shifts and delegated tasks
Restaurant Hostess
Olive Garden
10.2022 - 04.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Teaching Assistant
Primrose Schools
08.2021 - 10.2021
- Managed classroom behavior effectively, creating a positive atmosphere for children while away from guardians.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, snack time, coloring, story time.
Education
Bachelor of Science - Clinical Psychology
Metropolitan State University of Denver
Denver, CO05-2027
Associate of Arts - Psychology
Arapahoe Community College
Littleton, CO05-2024
Skills
- Customer Service
- Positive Attitude
- Organizational Skills
- Active Listening
- Training and mentoring
- Clear Communication
- Attention to Detail
- Cash handling oversight
- Customer complaint resolution
Timeline
Team Member
Nekter Juice Bar Inc.
02.2024 - Current
Restaurant Hostess
Olive Garden
10.2022 - 04.2023
Teaching Assistant
Primrose Schools
08.2021 - 10.2021
Journey Leader
Noodles & Company
08.2020 - Current
Bachelor of Science - Clinical Psychology
Metropolitan State University of Denver
Associate of Arts - Psychology
Arapahoe Community College
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