BROOKE PIWARCHUCK
Phoenix,AZ
Summary
Customer-focused professional skilled in managing high-volume communications and delivering exceptional service in healthcare and residential environments. Expertise in coordinating client relations, maintaining accurate records, and supporting team operations to enhance service quality and efficiency.
Overview
5
5
years of professional experience
Work History
Front End Assistant
Vivo Health Solutions
Phoenix, Arizona
03.2026 - 06.2026
- Streamlined patient intake and appointment scheduling to optimize patient flow.
- Coordinated communications between patients and medical staff to enhance service delivery.
- Organized patient records and documentation to support healthcare professionals.
- Maintained accurate patient information and updates using electronic health record systems.
Concierge
First Service Residential
Scottsdale, AZ
08.2025 - 12.2025
- Managed front desk operations, including visitor check-ins and package deliveries.
- Assisted residents with inquiries and requests for services and amenities.
- Oversaw scheduling of community events and activities for resident engagement.
- Coordinated maintenance and repair requests for residential units and common areas.
Lead Concierge
Venu At Grayhawk
Scottsdale, AZ
08.2021 - 08.2025
- Oversaw concierge team, fostering collaboration and enhancing service quality.
- Managed guest requests and provided personalized service at a luxury residential community.
- Handled resident inquiries and resolved issues promptly to maintain satisfaction levels.
- Developed relationships with local businesses to offer exclusive resident discounts and services.
- Assisted with event planning, organizing activities for residents within the community.
Education
Some College (No Degree) - Communications, Business
Rio Salado College
Tempe, Arizona01-2018
Skills
- Front desk operations
- Administrative support
- Customer service
- Data management
- Record keeping
- Microsoft Office proficiency
- Team supervision
- Attention to detail
- Effective communication
- Team collaboration and teamwork
- Time management skills
- Multitasking
- Problem resolution
- Remote work capabilities
- Client relationship management
- Reception duties
Timeline
Front End Assistant
Vivo Health Solutions
03.2026 - 06.2026
Concierge
First Service Residential
08.2025 - 12.2025
Lead Concierge
Venu At Grayhawk
08.2021 - 08.2025
Some College (No Degree) - Communications, Business
Rio Salado College