Kien H. Nguyen
Houston,TX
Summary
Results-driven professional with experience in healthcare, pharmacy operations, customer service, sales, and business management. Proven ability to coordinate daily operations, build strong client relationships, optimize workflow, and thrive in fast-paced environments. Recognized for strong communication, adaptability, and delivering exceptional customer experiences while supporting business growth.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front End Manager
Executive Nails & Spa
Houston, TX
03.2026 - 07.2026
- Managed front desk operations, appointment scheduling, customer check-in/out, and daily workflow in a fast-paced, high-volume salon.
- Managed front desk operations for one of Houston’s highest-rated nail salons, supporting daily customer flow and contributing to the salon’s growth to over 2000 Google reviews through exceptional customer service and positive client experience feedback.
- Assigned clients to technicians based on availability, workload, and service specialization to maximize efficiency and reduce customer wait times.
- Processed customer transactions, promoted gift cards and retail products, and contributed to additional revenue through upselling and personalized customer recommendations.
- Executed multiple tasks concurrently to enhance customer experience, ensuring prompt call responses, effective assistance, beverage service, payment transactions, and a well-maintained salon environment.
- Delivered exceptional customer service by engaging with clients throughout their visit, resolving concerns, and ensuring a welcoming, high-quality salon experience.
Front End Manager
Fountain Valley Hand Car Wash
Fountain Valley
06.2025 - 01.2026
- Implemented process improvements that reduced service time while maintaining quality standards.
- Supervised daily operations and coordinated staff to deliver efficient, high-quality customer service.
- Managed customer transactions, cash handling, and daily operational reporting.
- Oversaw inventory, equipment maintenance, and facility cleanliness to support smooth business operations.
- Managed inventory levels to ensure availability of supplies, minimizing downtime during peak hours.
Pharmacy Assistant
Rose Pharmacy
Santa Fe Springs, CA
06.2024 - 06.2025
- Assisted with the needs of 100+ long-term care residents ensuring quality support.
- Coordinated timely transfer of patients, minimizing delays in appointments.
- Adhered to infection control protocols, ensuring a sanitary and safe environment for patients, families, and staff.
- Coordinated supplies for medical events, aiding in effective fundraising campaigns.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Offered translation services to ensure clear communication with English speakers.
Life Agent
World Finance Group
Fountain Valley, CA
03.2024 - 04.2025
- Participated in professional development opportunities to enhance insurance knowledge and sales skills.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Educated clients on the importance of life insurance and financial planning based on individual needs.
- Conducted policy reviews to identify opportunities for additional coverage or adjustments.
- Provided ongoing support and advice to clients regarding policy adjustments and updates.
- Explained coverage options to potential policyholders, answering questions or concerns.
Sales Representative
Spectrum
Garden Grove, CA
02.2024 - 06.2024
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Maintained accurate records of all sales and prospecting activities.
- Reviewed monthly performance against targets set by management team.
- Identified opportunities for cross-selling additional products and services.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
English as a Second Language Teacher
Imap
Ho Chi Minh City, Vietnam
01.2023 - 12.2023
- Enhanced students' language proficiency by utilizing diverse teaching methods and materials.
- Developed dynamic lesson plans to accommodate diverse learning preferences while fostering engagement.
- Generated detailed monthly reports on academic standing through evaluating classes comprising high school students, young adults and occasionally adults.
- Delivered guidance and support to numerous students requiring preparation for English standardized college entrance exams.
- Coordinated linguistic diversity events within the school, promoting an inclusive atmosphere for learners.
- Delivered personalized support to students with learning disabilities, enhancing academic performance, and exam proctoring.
Private Swim Instructor
Sala
Ho Chi Minh City, Vietnam
07.2022 - 12.2022
- Assessed student progress and provided feedback to improve technique and confidence in the water.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Provided assistance to students with special needs, adapting teaching methods to meet individual requirements.
- Administered first aid and CPR as needed, ensuring the safety and well-being of all participants.
- Maintained detailed records of student attendance, progress, and certifications.
- Upheld cleanliness standards by routinely assessing the condition of the pool deck surrounding lesson times.
- Developed and implemented individualized swim instruction plans for students of varying ages and skill levels.
- Explained and demonstrated fitness and conditioning techniques and movements.
COVID-19 Tester
UC Davis
12.2021 - 04.2022
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing accurate samples, and maintaining a streamlined workflow to report test results to the community for analysis.
- Implemented rigorous protective measures with appropriate PPE use in COVID-19 test environments.
- Contributed to the creation of training materials for onboarding COVID-19 testers, facilitating team integration.
- Collected demographic data from patients during testing to support public health research.
Education
Bachelor of Science - Neurobiology Physiology Behavior
UC Davis
Davis, CASkills
- Pharmacy Operations
- Inventory Management
- Customer Service
- Customer Experience
- Front Desk Operations
- Workflow Coordination
- Operations Management
- Team Leadership
- Appointment Scheduling
- Staff Coordination
- Sales Consultation
- Upselling
- Customer Retention
- Cash Handling
- Payment Processing
- Problem Solving
- Multitasking
- Administrative Support
- Data Entry
- Relationship Building
Certification
- Life and Health License.
- CPR.
- TESOL.
Accomplishments
Professional Achievements
- Executive Nails & Spa: Contributed to the salon’s growth from approximately 1,600 to over 2,000 Google reviews by delivering exceptional customer service and client experience.
- Spectrum: Top Sales Performer
- Imap ESL: distinguished for having 90% + students achieve a high exam pass rate through personalized instruction and lesson planning.
- Academic Achievements:
- Dean’s List
- State Robotics Champion
- National Chess Medalist
- Science Olympiad Winner
- Math Team Winner
- Academic Excellence Award
- State Triathlon Team
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
Front End Manager
Executive Nails & Spa
03.2026 - 07.2026
Front End Manager
Fountain Valley Hand Car Wash
06.2025 - 01.2026
Pharmacy Assistant
Rose Pharmacy
06.2024 - 06.2025
Life Agent
World Finance Group
03.2024 - 04.2025
Sales Representative
Spectrum
02.2024 - 06.2024
English as a Second Language Teacher
Imap
01.2023 - 12.2023
Private Swim Instructor
Sala
07.2022 - 12.2022
COVID-19 Tester
UC Davis
12.2021 - 04.2022
Bachelor of Science - Neurobiology Physiology Behavior
UC Davis