Brooke Rogers
Houston
Summary
Energetic receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Officer
Andy Frain
12.2023 - 06.2025
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Dermatology Front Desk/Front Desk Receptionist
Elite Dermatology
06.2021 - 11.2023
- Collecting proper demographics, medical history, and insurance information
- Collection copay/deductible amounts, and posting payments to patient accounts
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Receptionist
Complete Health & Wellness
03.2018 - 04.2021
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out processes.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
Ashley Dental Associates
09.2017 - 01.2018
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Assembler, Assemblers and Fabricators, All Other
Randstad/Goodman
09.2014 - 12.2015
- Rotated jobs of the assembly process, material gathering, construction, quality control, packaging and shipping. Reviewed and followed instructions, diagrams and blueprints to complete task.
Provider
Home Health Aides Resource Care Corporation
10.2009 - 07.2013
- Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.
Customer Service Representative
Personal Care Horizon
02.2000 - 07.2007
- Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Education
GED -
Spring Woods High School
Houston, TX05-1997
Skills
- Patient documentation
- Payment processing
- Data entry
- Administrative support
- Mail sorting and distribution
- Appointment scheduling
- Patient file management
- Appointment confirmation
- Insurance verification
- Patient relations
- Phone and email etiquette
- Records management
- Patient flow management
- Pleasant speaking voice
Certification
- Guard Card October 2024 to August 2026
- Food Safety Certification May 2023 to May 2025
- CPR Certification
- AED Certification
- TABC Certification
Timeline
Security Officer
Andy Frain
12.2023 - 06.2025
Dermatology Front Desk/Front Desk Receptionist
Elite Dermatology
06.2021 - 11.2023
Front Desk Receptionist
Complete Health & Wellness
03.2018 - 04.2021
Front Desk Receptionist
Ashley Dental Associates
09.2017 - 01.2018
Assembler, Assemblers and Fabricators, All Other
Randstad/Goodman
09.2014 - 12.2015
Provider
Home Health Aides Resource Care Corporation
10.2009 - 07.2013
Customer Service Representative
Personal Care Horizon
02.2000 - 07.2007
GED -
Spring Woods High School
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