Brooke Sacco
Las Vegas,NV
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Retail Associate
Meow Wolf
Las Vegas, NV
08.2021 - Current
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Lead Hostess
Nobu
Las Vegas , NV
02.2017 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Documented reservations and communicated changes to guests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained, coached and evaluated subordinates to raise performance to company standard.
Lead Cashier
Nike
Henderson, NV
07.2014 - 02.2017
- Maintained stock to meet expected customer demand.
- Mentored new team members on sales software system operation.
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Retail Associate
Hollister.Co
Las Vegas, NV
06.2013 - 04.2014
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked with loss prevention in monitoring shopper behavior.
- Demonstrated items to customers and created customer awareness, interest and sales.
Education
Bachelor of Arts in Psychology - Psychology
University of Nevada Las Vegas
Las Vegas, NV 09.2016 - 12.2021
Skills
Behavior observation
Research management
Statistical analysis
Flexible and Adaptable
Critical Thinking
Analytical and Critical Thinking
Interpersonal Communication
Excellent Communication
Data Entry
Multitasking Abilities
Timeline
Retail Associate
Meow Wolf
08.2021 - Current
Lead Hostess
Nobu
02.2017 - 03.2020
Bachelor of Arts in Psychology - Psychology
University of Nevada Las Vegas
09.2016 - 12.2021
Lead Cashier
Nike
07.2014 - 02.2017
Retail Associate
Hollister.Co
06.2013 - 04.2014