Brooke Sacco
Las Vegas,NV
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Retail Associate
Meow Wolf
Las Vegas, NV
08.2021 - Current
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Lead Hostess
Nobu
Las Vegas , NV
02.2017 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Documented reservations and communicated changes to guests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained, coached and evaluated subordinates to raise performance to company standard.
Lead Cashier
Nike
Henderson, NV
07.2014 - 02.2017
- Maintained stock to meet expected customer demand.
- Mentored new team members on sales software system operation.
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Retail Associate
Hollister.Co
Las Vegas, NV
06.2013 - 04.2014
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked with loss prevention in monitoring shopper behavior.
- Demonstrated items to customers and created customer awareness, interest and sales.
Education
Bachelor of Arts in Psychology - Psychology
University of Nevada Las Vegas
Las Vegas, NV 09.2016 - 12.2021
Skills
Behavior observation
Timeline
Retail Associate
Meow Wolf
08.2021 - Current
Lead Hostess
Nobu
02.2017 - 03.2020
Bachelor of Arts in Psychology - Psychology
University of Nevada Las Vegas
09.2016 - 12.2021
Lead Cashier
Nike
07.2014 - 02.2017
Retail Associate
Hollister.Co
06.2013 - 04.2014