Brooke Schisler
Chambersburg,PA
Summary
Efficient and organized food service professional with a proven track record in fast-paced environments. Skilled in beverage preparation, team collaboration, and training new hires, ensuring high-quality service and a positive team dynamic.
Dynamic barista with exceptional customer service skills and a strong ability to lead teams. Committed to fostering a welcoming atmosphere and optimizing the customer experience through effective communication and problem-solving.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Chambersburg, PA
06.2023 - 02.2026
- Prepared high-quality espresso beverages to meet customer preferences.
- Delivered exceptional customer service, fostering a welcoming environment.
- Operated and maintained coffee equipment to ensure optimal performance.
- Assisted in training new baristas on beverage preparation and service standards.
- Collaborated with team members to efficiently manage peak service times.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Food Service Worker
Scotland Road Market
Chambersburg, PA
12.2021 - 04.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of service areas, adhering to health standards.
- Collaborated with team members to ensure timely food preparation and service delivery.
- Monitored inventory levels, restocking items as needed to optimize availability.
- Trained new staff on operational procedures and customer service protocols.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Retail Sales Associate
Rutter's
Chambersburg, PA
06.2018 - 06.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems to process transactions accurately and expedite customer checkouts.
- Maintained an organized sales floor by restocking merchandise and ensuring product displays were visually appealing.
- Collaborated with team members to meet sales goals and promote store promotions effectively.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- POS systems
- Food preparation
- Menu memorization
- Inventory management
- New hire training
- Basic math
- Clear communication
- Multitasking and organization
Timeline
Barista
Starbucks
06.2023 - 02.2026
Food Service Worker
Scotland Road Market
12.2021 - 04.2023
Retail Sales Associate
Rutter's
06.2018 - 06.2020
High School Diploma -
Chambersburg Area Senior High School