Brooke Senkbeil

Work History

Project Manager

Sport Graphics

Indianapolis, IN

08.2022 - Current

Planned, designed, and scheduled phases for large signage projects.
Identified plans and resources required to meet project goals and objectives.
Achieved project deadlines by coordinating with multiple departments, designers, and installers to execute event signage.
Met project deadlines without sacrificing product quality or exceeding budgets.
Provided detailed project status updates to stakeholders and executive management.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Coordinated material procurement and required services for projects within budget requirements.
Maintained open communication by presenting regular updates on project status to customers.
Monitored project progress, identified risks and took corrective action as needed.

Project Manager

BallerTV

Pasadena, CA

01.2021 - 07.2022

Execute live streaming for ammeter youth sports across the United States through sound event planning.
Steer on-site events towards execution by enhancing work coordination among event staff placement.
Ensured swift equipment delivery and setup for diversified events through effective management of end-to-end logistics.
Prepare weekly training assignments for newly onboarded personnel aimed at elevating overall productivity.
Track and sign-off weekly staff payroll and travel expenses with dedicated attention to mitigate potential errors.
Actively engage with account managers, event directors, and venue staff throughout the event to accomplish short/long-term targeted goals.
Planned a 15 venue, 80 court volleyball event from home by providing strategic expertise to the team comprising 20 employees to ensure seamless execution, alongside formulating and delivering five to eight events country-wide during the same period.
Saved a top-tier event by coordinating a staff member to travel from Illinois to Virginia Beach with brand new equipment within a retained 14-hour timeframe.

Sales Associate

Orangetheory Fitness

Farmington Hills, MI

01.2020 - 01.2021

Delivered high-end support to concerned departments in all front-of-house operations with a strong focus on delivering excellent customer service and driving sales growth.
Maintained up-to-date and accurate CRM data for all OTF members and prospects to facilitate the execution of targeted programs.
Led studio tours, introductions, and sales pitches to prospects with a keen focus on improving conversion rate.
Conducted end-to-end lead and telephone inquiries and follow-up/customer care calls, demonstrating strong product knowledge at all times
Built relationships with customers and community to promote long term business growth.
Engaged with customers to effectively build rapport and encourage them during their fitness journey.
Accomplished daily studio KPIs within the first month of joining despite no previous sales experience.
Attained the honor to be the top sales associate every month, showcasing prolific performance throughout the tenure.

Graduate Intern

Olympia Entertainment

Detroit, MI

01.2018 - 01.2020

Facilitated the Red Wings and Pistons' event managers with pre-game activations, arena door openings, concerts, and concourse tabling.
Assisted Front of House manager during concerts at Little Caesars Arena and DTE Energy Music Amphitheater.
Provided quality support in planning and organizing NCAA Frozen 4 college hockey tournament and Frozen Fest.
Addressed guest feedback and concerns through multiple platforms, including email and phone calls aimed at ensuring a remarkable support experience.
Liaised with different business units within the organization encompassing security, marketing, and ticket sales to improve guest retention rate.
Hosted clients for pre-game happy hours, in-game activities, and post-game greetings.
Responded to a wide range of inquiries highlighted by ticketholders to maintain brand credibility.
Solely acted as Front of House Manager for a Detroit Pistons game as an intern; organized pre-game activations, cleared final security checks, opened venue doors, and led post-game initiatives.
Strategically positioned as a private events manager for Detroit Pistons games and multiple corporate partnership private skates, events, and team holiday parties.
Piloted the formulation and execution of a surprise bike giveaway for 600 2nd graders from different Detroit public schools.
Served as coach and counselor for the 2019 Meijer Street hockey Summer Tour and Red Wings Kids Camp.
Delivered technical expertise for updating District Detroit App, Detroit Red Wings, and 313 Presents Website.

Student Building Manager

Aquinas Athletics

Grand Rapids, MI

01.2017 - 01.2018

Tasked as Game Operations Supervisor for Women's Volleyball and Men's/Women's Hockey, Baseball, and Softball events.
Exemplary led 40-person student-staff through effective scheduling, production management, and event execution.
Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
Oversaw opening and closing procedures associated with fitness building and weight room, while continually working with athletic department staff and coaches to achieve set goals.
Communicated effectively with the Athletic Director, departments heads, coaches, and fans before, during, and after events.

Summary

Overview

Work History

Project Manager

Project Manager

Sales Associate

Graduate Intern

Student Building Manager

Education

MBA - Entertainment Management

Bachelor of Science - Business Administration/Sports Management

Skills

Timeline

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