Kayla Daniels
Grovetown,GA
Summary
Highly motivated and accomplished Site Manager with history of overseeing multi-million dollar procurement operations. Strategic planner offering demonstrated track record and core strengths in key relationship management and inventory management as well as persuasive contract negotiation skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
Adp- Automated Data Processing
Augusta, GA
07.2023 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Advised other departments on best practices related to managing large-scale projects.
Entrepreneur
Kay Nicoa
Augusta, GA
07.2022 - Current
- Interviewed and hired talented individuals to add value to marketing team.
- Created marketing policies and procedures, evaluating and revising to maximize team efforts.
- Maintained budget to consistently keep within monetary parameters.
- Conducted market research studies and competitive analysis to evaluate current market trends and price strategies.
- Developed comprehensive public relations plans in support of product launches and marketing initiatives.
- Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
- Developed online ads and company positioning on social media sites to increase monthly sales.
- Oversaw and developed strategic marketing and promotional plans for new product roll-outs.
- Developed consumer insights tracking to benchmark awareness and measure effectiveness of marketing initiatives.
- Designed sales-driven programs and promotions to facilitate team objectives.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Trained successful business development personnel to optimize marketing performance and learn industry.
Site Manager
Rolls Royce
Graniteville, SC
10.2022 - 06.2023
- Plans and develops work schedules to ensure adequate service.
- Prepares schedules for service personnel and assigns personnel to departments.
- Inspects and evaluates the physical condition of the establishment for program compliance, i.e., safety, quality, and service.
- Audits and maintains inventories, supplies, and equipment.
- Investigates new and promotes improved equipment and methods.
- Reviews customer requests for service to ascertain the cause for the service request, type of malfunction, and address with the manager.
- Implements organization policies and goals.
- Analyzes & facilitates budget requests to identify areas in which reductions can be made.
- Assist in promoting services performed to develop new markets, increase market share, and obtain a competitive position in the industry.
- Inspects plants and evaluates the use of space and facilities.
- Assists with plans, budgets, and schedule modifications, including cost estimates, bid sheets, and contracts.
- Ensures that the site meets budget goals on a sustaining basis.
- Assist in developing long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
- Coordinates program specifications, requirements for proposals and contracts, and associated documents.
- Compiles data for preparing estimates.
- Maintain and report on the financial part of business, such as labor hours, overhead, supplies, expenses, billing, forecasting, and any changes to these areas.
- Maintain a safe work environment for self and employees.
- Ensure compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.
- Directs supervisory management engaged in support of facilities programs.
- Acts as liaison between the company, customers, clients, employees, and subcontractors.
- Maintains contract and contractor status databases.
- Reviews all correspondence concerning contractors and response as appropriate.
- Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
- Conduct and attend meetings to communicate top-down and bottom-up consistently with customers, clients, and employees.
- Assist with human resource concerns and issues.
Deputy Sheriff
Richmond County Sheriff's Office
Augusta, GA
10.2021 - 10.2022
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Prepared detailed documentation of felony-level property and violent crimes investigations.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Conducted preliminary or follow-up investigations of various crimes or other incidents to close open cases.
- Collected and recorded information pertaining to manner and cause of deaths to report to coroner.
- Served warrants, subpoenas and summonses, encouraging adherence to legal proceedings.
- Identified and notified next of kin of deaths, offering counseling and support.
- Testified in court in connection with criminal prosecutions to support judicial process.
- Collected and preserved evidence associated with crimes, supporting investigations
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Completed debriefings for arrested subjects to obtain information pertinent to investigations.
- Maintained safe and secure environments for court proceedings.
Payroll & Purchasing Manager
Gold Mech Inc
Augusta, GA
07.2021 - 10.2021
- Facilitated streamlined purchasing and resource availability through monitoring and oversight of company inventory.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Processed both outgoing and incoming payments and invoices.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Updated accounting ledger and journals with updated transaction information.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Conducted market research to determine appropriate pricing.
- Negotiated contracts with outside providers to minimize costs to company and customers.
- Tracked and approved procurement plans and inventory levels.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Leveraged payroll processing system to track and input tax, wage and personnel information.
911 Emergency Dispatcher
Columbia County Sheriff's Office
Appling, GA
04.2021 - 07.2021
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests such as BOLOs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Coded index materials with stamp identification for filing.
- Operated mechanized files to retrieve records.
- Consolidated outdated files to inactive storage, following guidelines and legal requirements.
Dispatcher 2
Ga State Patrol
Grovetown, GA
02.2019 - 04.2021
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Sent out over 20 troopers to assist civilians and police departments based on locations, needs and trooper availability.
- Maintained updated and detailed records of calls in physical and electronic database.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Offered friendly and efficient service to all callers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Work closely with multiple government agencies
Front Desk Agent
La Quinta
Augusta, GA
11.2019 - 03.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Kept accounts in balance and ran daily reports to verify totals.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Executed positive demeanor to each and every visitor approaching front desk.
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
Front Desk Manager
Sheraton Hotel
Augusta, GA
09.2018 - 02.2019
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Resolved guest complaints by addressing issues with rooms promptly.
- Anticipated guests' needs and responded to all requests within reasonable amount of time.
- Planned coverage needs and organized services to support incoming special events.
- Performed concierge services for guests as needed.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Managed all front desk tasks, including maintenance of client records and lab data.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Increased customer service ratings through personable service.
- Trained front office staff in fire, life and other emergency procedures.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Balanced hotel accounts at end of day.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw fast-paced front desk operations during busy travel periods with as many as 130 nightly guests.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Waitress
Big T's Seafood
Augusta , GA
01.2018 - 09.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Manager
Atown Wings
Augusta , GA
01.2017 - 09.2018
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Conducted monthly inventories of raw materials and components on work floor.
- Offered assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Grovetown Highschool
Grovetown, GA05-2018
Associate Degree in Criminal Justice -
Augusta Technical College
Augusta, GaSkills
- WFN Experience
- CRM Experience
- Customer Relations
- Planning and Coordination
- Clerical
- Leadership
- Detail-oriented
- Quotes and sales
- Negotiation
- Business planning
- Account management
- Training and mentoring
- Hospitality service expertise
- Problem-solving skills
- Team Building
- Oral and written communications
- Time management
- Dependable
- Depth perception
- Safety procedures
- Clerical abilities
- Booking procedures
- Month-end documentation
- Time Management
- Collections and invoice processing
- GL reconciliation
- Account evaluation
- Audit support
- Purchasing
- Payroll Software Proficiency
Certification
Certified Nurse Assistant (CNA)
CNA Certification
All 4 years of high school I participated in the nursing program that was offered which allowed me not only get my CNA Certification it also allowed me to get hands on experience caring for people and building relationships with people by doing clinicals at Doctor's Hospital of Augusta Ga.
Accomplishments
On May 26, 2018 I graduated high school with multiple scholarships and college offerings due to my rank in the Grovetown High Army JROTC. My senior year of high school I was promoted Battalion Commander and although it was only JROTC the program was ran exactly according to the standards and policies that our active duty soldiers are held to today. As Battalion Commander for one of the top JROTC programs in the state of Georgia it was my job to train, uplift, and push the cadets to perform at their full unique capabilities not only for the program but most importantly in their personal lives so that they could take the skills that were taught to them and apply it in everyday situations to have the best possible outcome.
A few other of my duties are as follows:
- Ensure that feelings of mutual respect and confidence exist between the staff and company commanders.
- Supervised, provided guidance and direction for the Battalion Staff Officers in ensuring all activities and training were planned, coordinated and executed efficiently
- Ensure that staff members were capable and that they understood their responsibilities to the battalion commander, battalion executive officer, and to the corps of cadets.
- Worked with school authorities in coordinating activities of the cadet battalion with the organizations of school, ensuring that battalion activities are in accordance with school policy.
- Ensured cadet compliance with policies and procedures of the program
- Arranged the required meetings and assemble the required command or staff personnel to determine any actions that may be necessary in fulfilling the obligations of the cadet battalion.
- Be responsible for all the Battalion does or fail to do
Timeline
Project Manager
Adp- Automated Data Processing
07.2023 - Current
Site Manager
Rolls Royce
10.2022 - 06.2023
Entrepreneur
Kay Nicoa
07.2022 - Current
Deputy Sheriff
Richmond County Sheriff's Office
10.2021 - 10.2022
Payroll & Purchasing Manager
Gold Mech Inc
07.2021 - 10.2021
911 Emergency Dispatcher
Columbia County Sheriff's Office
04.2021 - 07.2021
Front Desk Agent
La Quinta
11.2019 - 03.2020
Dispatcher 2
Ga State Patrol
02.2019 - 04.2021
Front Desk Manager
Sheraton Hotel
09.2018 - 02.2019
Certified Nurse Assistant (CNA)
04-2018
Waitress
Big T's Seafood
01.2018 - 09.2018
Manager
Atown Wings
01.2017 - 09.2018
High School Diploma -
Grovetown Highschool
Associate Degree in Criminal Justice -
Augusta Technical College
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