Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Open To Work

Brooke Serigne

Mandeville,LA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Seasonal EmployeeAssistant Pharmacy TechnicianOnline Moderator

Work Type

Full TimePart TimeSeasonal WorkContract WorkGig Work

Location Preference

RemoteOn-Site
Location: Mandeville, LA, US
Open to relocation: No

Important To Me

Career advancementPersonal development programs

Summary

Dynamic community moderator with a proven track record at a private online community, excelling in conflict resolution and policy enforcement. Leveraged effective communication and critical thinking to enhance member satisfaction and foster collaboration. Committed to continuous improvement, I actively contributed to policy modifications and ensured a welcoming environment for all users.

Overview

4
4
years of professional experience

Work History

Community Moderator (Volunteer)

Private Online Community
04.2024 - 02.2026
  • Facilitated community discussions to support adherence to guidelines and promote positive interactions.
  • Assisted in resolving conflicts among users to encourage collaboration and a positive atmosphere through effective communication and conflict de-escalation.
  • Interacted with users daily, providing support and addressing questions to improve member satisfaction and create a welcoming environment.
  • Observed community activities to identify trends and report issues for prompt resolution.
  • Applied community guidelines by issuing warnings and implementing disciplinary actions based on policies.
  • Handled support tickets and responded to member inquiries promptly and effectively.
  • Collaborated with other moderators and partner communities to exchange safety information.
  • Contributed to staff discussions regarding appeals, rules, and policy modifications.

Seasonal Employee

Crazy Ray’s Crawfish
Folsom, LA
07.2022 - 07.2022
  • Assisted in food preparation and cooking processes for events.
  • Maintained cleanliness and organization of workstations to ensure safety standards.
  • Supported team members during busy service periods to enhance efficiency.
  • Learned and followed proper food handling procedures to maintain quality assurance.
  • Executed timely food delivery to tables, ensuring customer satisfaction.
  • Monitored guest satisfaction and addressed any concerns promptly.

Education

GED -

GED Program
Remote
05.2026

Skills

Effective communication

Assertiveness

Critical thinking

Problem resolution

Strong ethics

Continuous improvement

Writing and editing

Teamwork and collaboration

Policy enforcement

Content moderation

Customer service

Attention to detail

Additional Information

Currently working on my GED and will complete soon. I was in Honors-level Math and English courses in school and had plans of attending college on a scholarship, but COVID-19 interrupted my academic plans and affected my mental health. I’m currently working on completing my education and getting into the workforce.

Timeline

Community Moderator (Volunteer)

Private Online Community
04.2024 - 02.2026

Seasonal Employee

Crazy Ray’s Crawfish
07.2022 - 07.2022

GED -

GED Program

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Brooke Serigne