Brooke Shabansky
Seattle,Washington
Summary
Versatile Information Technology Specialist with extensive expertise in technical support, software consulting, and client management. Proven track record in enhancing user experiences, optimizing IT solutions, and leading cross-functional teams. Adept at troubleshooting, deploying cloud solutions, and managing complex software systems. Committed to delivering high-quality support and driving business success through innovative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Strategies 360
02.2023 - Current
- Provide comprehensive support through IT ticketing systems and assist with user onboarding and offboarding procedures
- Administer SaaS applications and contribute to the development of MDM software solutions
- Deploy cloud software solutions and manage IT asset inventory effectively
- Deliver end-user support for both Mac and PC computers, ensuring seamless operational performance.
Software Consultant
Tools4ever
03.2022 - 02.2023
- Designed and optimized identity management solutions for user authentication, authorization, and access control
- Implemented and configured enterprise-level IDaaS Cloud Provisioning and SSO solutions
- Identified and addressed business needs in identity management and self-service solutions, enhancing overall system efficiency.
Runner Experience Specialist
Brooks Running PL
03.2021 - 02.2022
- Delivered prompt and effective solutions to customer inquiries and concerns, ensuring a positive customer experience
- Managed customer interactions with a focus on addressing needs and resolving issues in a timely manner.
Senior Park Aide
Washington State Parks and Recreation Commission
06.2015 - 09.2020
- Oversaw office inventory management, staff scheduling, and park operations across various state parks
- Coordinated day-to-day activities and ensured efficient park management during seasonal employment.
Instruction Sales Supervisor
Mt Baker Ski Area
11.2016 - 02.2020
- Supervised sales and scheduling for the ski instruction department, driving instructional service sales and optimizing team performance
- Managed bookings and ensured high levels of customer satisfaction by coordinating with ski instructors and resolving scheduling conflicts.
Technical Support Specialist
Container and Packaging
04.2014 - 06.2015
- Diagnosed and resolved hardware and software issues reported by clients, ensuring effective problem resolution
- Identified and addressed technical problems to improve client satisfaction and operational efficiency.
Technical Support Specialist
Teleperformance
01.2013 - 04.2014
- Provided technical support to AT&T clients, resolving issues related to telecommunications products and services
- Managed technical inquiries through various communication channels, delivering prompt and effective solutions.
Education
Computer and Information Systems -
Boise State University
Boise, IDSkills
- System Administration
- System Analysis
- Office 365
- IT Troubleshooting
- Information Security
Certification
- Data Engineering Foundations
- Learning AWS Single Sign On
- Learning PowerShell
- IT Service Desk: Monitoring and Metrics Fundamentals
- Windows 10: Administration
Timeline
Information Technology Specialist
Strategies 360
02.2023 - Current
Software Consultant
Tools4ever
03.2022 - 02.2023
Runner Experience Specialist
Brooks Running PL
03.2021 - 02.2022
Instruction Sales Supervisor
Mt Baker Ski Area
11.2016 - 02.2020
Senior Park Aide
Washington State Parks and Recreation Commission
06.2015 - 09.2020
Technical Support Specialist
Container and Packaging
04.2014 - 06.2015
Technical Support Specialist
Teleperformance
01.2013 - 04.2014
Computer and Information Systems -
Boise State University
- Data Engineering Foundations
- Learning AWS Single Sign On
- Learning PowerShell
- IT Service Desk: Monitoring and Metrics Fundamentals
- Windows 10: Administration
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