BROOKE SIMONS
Austin
Summary
PROFESSIONAL SUMMARY
Motivated and dedicated psychology student with excellent communication and interpersonal skills, passionate about fostering emotional well-being and healthy relationships, and eager to expand counseling and research expertise through graduate-level study in Marriage and Family Therapy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Juice It Up!
03.2025 - Current
- Provided exceptional customer service by engaging with guests and ensuring satisfaction.
- Prepared and blended smoothies and juices to maintain high-quality standards.
- Maintained cleanliness and organization of workstations to promote safety and hygiene.
Hotel Front Desk Agent
The George Hotel
09.2024 - 12.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer satisfaction.
Server
Vivel Crepes and Coffee
09.2020 - 07.2023
- Prepared high-quality coffee beverages, ensuring consistency and adherence to recipes.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction.
Volunteer
Mission:Raise
09.2019 - 12.2019
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Evaluated program outcomes, providing insights for future strategic planning initiatives.
Education
Bachelor of Arts - Psychology
Texas A&M University
College Station, TX05-2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Attention to detail
- Flexible schedule
Certification
- 360Training Food Handlers License
- CareerSafe Certifications of Financial Management, Workplace Financial Management, Time Management Skills, and Communication Skills Training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Team Member
Juice It Up!
03.2025 - Current
Hotel Front Desk Agent
The George Hotel
09.2024 - 12.2024
Server
Vivel Crepes and Coffee
09.2020 - 07.2023
Volunteer
Mission:Raise
09.2019 - 12.2019
Bachelor of Arts - Psychology
Texas A&M University