Open To Work
Brooke Skinner
Arlington
Work Preference
Summary
Customer-focused professional with extensive experience in fast-paced environments. Delivers exceptional service while managing multiple tasks efficiently. Adapts quickly to new challenges and contributes to enhancing organizational brand through positive customer interactions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Claim Negotiator Specialist II
Multiplan
Arlington
07.2007 - 03.2026
- I managed high dollar claims with a high volume of healthcare claims. I maximize savings on each claim within the established department production standards and individual goals by contacting providers on all assigned claims and presenting a proposal while maintaining high quality standards.
- Initiated provider telephone calls to discuss proposals, overcame objections, and applied effective negotiation skills to resolve claims.
- Addressed counteroffers and presented proposals for resolution, adhering to client guidelines and policies.
- Achieved savings with previously challenging/unsuccessful providers.
- Maintained up to 40% call time with providers to discuss proposals and resolve claims.
- I also handled post claim closure service inquiries, including payment status and defending original negotiation terms.
- As well I would provide education to providers online with provider portal services to be able to propose review and approval
- I continually met all ACD (Average Call Daily) phone responsibilities and tracking outcomes.
- I collaborate, coordinate, and communicate across all disciplines and departments.
- Over 19 years I established departmental performance per metrics at Target or Stretch.
- I demonstrated the Company’s Core Competencies and values held within.
- Managed high-risk responsibilities within the role to ensure compliance and safety.
- I also would establish ongoing global or concurrent agreements for future claims.
- Promoted to CSR I, CSR II and SR CSR
Multiplan
Customer Service Support
04.2007 - 05.2009
- Handled fax error queue to identify reasons for fax transmission failures and resolved issues to ensure successful fax delivery.
- Conducted provider research by contacting providers to verify contact information, including phone number, fax, address, and Tax ID.
- Routed faxes in system when barcode mismatched to ensure timely processing.
- Switched job functions throughout the day and adapted quickly to changing priorities.
Education
Auto Adjuster - Auto Claim Adjuster
Dearborn Financial Institute
Dallas, TX10-2004
Diploma -
Lamar High School
Arlington, TX01-1998
Skills
- Claims data analysis
- Advanced negotiation tactics
- Customer service excellence
- Data entry and management
- Persuasion techniques
- Problem solving
- Decision making
- Attention to detail
- Time management skills
- Multitasking capabilities
- Reliability and professionalism
- Communication skills
- Conflict resolution
- Team collaboration and building
- Microsoft Word and Excel
- Presentation software proficiency
- Teams messaging
- Zoom conferencing
- Professional ethics
Languages
English
Certification
- Auto Claim Adjuster License - 2004
- NNA- Notary Public Commission ID# 135558150
- Ordained - Universal Life Church Ministries
Timeline
Sr. Claim Negotiator Specialist II
Multiplan
07.2007 - 03.2026
Multiplan
Customer Service Support
04.2007 - 05.2009
Auto Adjuster - Auto Claim Adjuster
Dearborn Financial Institute
Diploma -
Lamar High School