AMY HOADLEY
Hardeeville,USA
Summary
I am a qualified and professional Claims Adjuster with over 20 years of experience in Insurance claims and Customer Service. I have strong creative and analytical skills. Team player with an eye for detail.
Claims professional well-versed in intricacies of claim management and resolution. Known for strategic approach to resolving disputes and ensuring compliance with industry standards. Reliable team collaborator with focus on achieving optimal outcomes and adapting to changing requirements. Skilled in negotiation and critical thinking.
Overview
16
16
years of professional experience
Work History
Claim Specialist- Deployed
State Farm
01.2025 - 09.2025
- Handle a high volume of claims, ensuring timely inspections, and follow-ups with customers.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Prepare detailed documentation of damages, including accurate estimates for repairs and replacements.
- Identify alternative parts, and negotiate repair costs with service providers.
- Maintain strong relationships with agents, vendors, and customers to ensure effective claims management.
- Gather necessary evidence to identify potential fraud, and support claims investigations.
- Evaluate property damage claims for accuracy and completeness.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Evaluated and processed claims to ensure compliance with company policies and regulatory requirements.
Total Loss Adjuster
Safety Insurance Company
03.2023 - 11.2024
- Evaluate total loss appraisals to effect settlement within authority.
- Use available resources to determine the accurate actual cash value.
- Negotiate vehicle value with first and third parties, and their representatives.
- Control salvage costs and resolution.
- Work with the manager to resolve difficult situations.
- Develop and maintains claim files that document all activities
- Evaluate and settle 1st and 3rd party substitute transportation claims.
Service Administrator/Accounting Assistance
Group 1 Automotive/Hilton Head BMW
01.2022 - 03.2023
- Worked closely with the after-sales and bodywork department shops on warranty claim issues.
- I provided the accounts receivable supervisor with the documents required to process the accounting paperwork, including the amounts receivable, payments, and credits for warranties.
- Developed, maintained, and updated all required documentation in a timely manner.
- Processed payments and documents, such as invoices, employee reimbursements, and financial statements.
- Posted financial data to accounts.
- Handled communication between the organization and clients.
Appraisal Assignment Specialist
Safety Insurance Company
05.2014 - 11.2021
- Responsible for assisting customers in compliance with company policies and procedures in determining the appropriate services necessary to complete the damage appraisal process.
- Developed and maintained constructive working relationships with both internal and external staff to ensure customer satisfaction.
- Assisted other claims personnel as needed, in an effort to exceed customer expectations.
- Respond appropriately and professionally to customers, internal staff, and outside vendors.
- Maintain up-to-date knowledge of insurance industry regulations and state laws.
- Through knowledge of the services being delivered by the branch office in order to make decisions in an informed, confident, and timely manner.
Senior Claims Assistant
Tower Group Companies
01.2010 - 01.2014
- Oversaw appraisal, dispatch, and acquiring commercial lines of business.
- Accountable for monitoring appraiser volume monthly to ensure proper staffing levels.
- Insured regulatory compliance in each state for appraisals.
- Assisted management with developing a centralized appraisal dispatch, expanding across each region for national appraisal services.
- Verifiable ability to handle multiple assignments simultaneously, under high-pressure situations.
- Reduced costs of independent appraisal expenses through realigning territories to meet market demands.
- Processed insurance claims efficiently, ensuring compliance with company policies and regulations.
- Collaborated with adjusters to gather necessary documentation for claim resolution.
Education
Credits earned toward Medical Assistant Program - Medical Assistant
Fisher College
Taunton, MACPCU - Chartered Property Casualty Underwriter
The Institutes
11.2025
Associate - General Insurance, AINS
The Institutes
01.2013
Skills
- Data-driven decision making
- Experienced with Microsoft productivity tools
- CDK and ADP service proficiency
- Cost evaluation proficiency
- Risk evaluation
- Office management proficiency
- Clear communication
- Machine learning expertise
- Claims investigation
- Claims management
- Claims analysis
- Effective verbal communication
- Risk coverage evaluations
- Policy analysis expertise
- Settlement analysis
- Regulatory compliance oversight
- Incident analysis
- Thorough documentation review
- Report analysis
- Effective settlement oversight
- Claims consulting expertise
- Claims data analysis
- Settlement management
- Effective time management
- Strategic decision-making
- Work organization and prioritization
- Meticulous attention to detail
- Collaborative teamwork
- Effective multitasking
Timeline
Claim Specialist- Deployed
State Farm
01.2025 - 09.2025
Total Loss Adjuster
Safety Insurance Company
03.2023 - 11.2024
Service Administrator/Accounting Assistance
Group 1 Automotive/Hilton Head BMW
01.2022 - 03.2023
Appraisal Assignment Specialist
Safety Insurance Company
05.2014 - 11.2021
Senior Claims Assistant
Tower Group Companies
01.2010 - 01.2014
CPCU - Chartered Property Casualty Underwriter
The Institutes
Associate - General Insurance, AINS
The Institutes
Credits earned toward Medical Assistant Program - Medical Assistant
Fisher College
Adjuster and Property & Casualty Licenses
Licensed States
CT
DE
FL
GA
KY
LA
NC
NH
NM
OK
RI
SC
VT
WV
WY