Aundrea Gordon
Royse City,TX
Summary
Result-oriented professional with excellent customer service skills that enjoys problem solving, investigation, and helping customers recover from the unexpected. Can remain organized, maintain attention to detail while managing multiple priorities and deliver remarkable customer service.
Overview
9
9
years of professional experience
Work History
WCCS Deployed Claim Specialist
State Farm
12.2021 - Current
- Create and settle claim estimates to repair/replace residential, commercial structural losses utilizing Xactimate, Xactcontents, Enterprise Claim Systems
- Maintain high-volume inventory while consistently exceeding production goals, quality goals and serving as a resource to peers and leaders
- Demonstrate leadership skills by conducting huddles and providing mentoring and training
- Trained new to role employees utilizing tandem inspections, estimatics mentoring to boost their claim handling confidence and efficiency
Auto Claim Specialist
State Farm
10.2016 - 12.2021
- Consistently delivered remarkable customer experience through handling claims
- Investigated, evaluated, negotiated and settled claims for coverage, legal liability, damages for persons or property
- Applied knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability and property damage
- Communicated with witnesses, agents, other insurance companies, repairs shops, contractors, attorneys, and others in course of conducting investigations
Physical Therapy Technician
Texas Health Resources Presbyterian Hospital
08.2015 - 09.2016
- Prepared patients to meet with physical therapists.
- Provided technical assistance regarding therapeutic programs, methods, and equipment
- Supervised exercises that were previously taught by the Physical Therapist
- Inventoried supplies and ordered more for office and patient rooms.
Education
Bachelor of Science - Kinesiology
University of San Francisco
San Francisco, CA05.2015
Skills
- Adaptability
- Customer Focus
- Decision Making and Judgement
- Critical Thinking
- Technical / Functional Expertise
- Collaboration
- Conflict Resolution
- Mediator
Intercollegiate Athletic
University of San Francisco, Division I Women's Basketball
- Received full athletic scholarship
- Devoted 20+ hours per week to athletics while carrying a full course load
Timeline
WCCS Deployed Claim Specialist
State Farm
12.2021 - Current
Auto Claim Specialist
State Farm
10.2016 - 12.2021
Physical Therapy Technician
Texas Health Resources Presbyterian Hospital
08.2015 - 09.2016
Bachelor of Science - Kinesiology
University of San Francisco
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