Tavares McGlaun
Summary
Detailed Claim Adjuster with 3 years of experience in assessing insurance claims, conducting thorough investigations, and negotiating settlements. Proven ability to analyze complex data, evaluate damages, and provide accurate recommendations to ensure timely resolution of claims. Strong interpersonal skills and a commitment to customer service excellence, with a track record of building rapport with clients and collaborating effectively with internal teams. Proficient in utilizing industry software and tools to streamline processes and enhance efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
WCCS Deployed - Claim Specialist
State Farm
Bloomington, IL
02.2024 - Current
- Travel to investigate and analyze claims involving property damage due to catastrophes, such as floods, hurricanes, tornadoes, etc.oes, and etc.
- Interpreted insurance policies in order to accurately assess liability, and rightfully settle or deny claims.
- Collaborated with Boat, Farm, Ranch, Commercial, and other property-related departments to efficiently increase enterprise response time to address claims.
- Provided Xactimate estimate for repair or replacement for approved damages. Collaborate with service providers to ensure proper investigation, and accurate estimates.
Independent Field Adjuster
State Farm - Alacrity Solutions
Albuquerque, NM
07.2023 - Current
- Maintained full claim ownership for 100+ claims.
- Completed estimates, statement of losses, and issued payments
- Focused on exceptional customer service, resolving conflicts effectively, and establishing strong connections with policyholders as well as agents.
- Conducted Inspections with Contractors and Policy Holders to evaluate damages in correspondence with State Farm protocol
Remote Claim Representative
Pilot Catastrophe Services
03.2023 - 05.2023
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Calculated deductibles , payments, refunds, and adjustments to estimates.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Negotiated claim settlements with claimants, public adjusters and contractors to resolve claims efficiently and fairly.
Property Field Inspector
Millennium Information Services, INC.
05.2022 - 12.2022
- Completed thorough written descriptions and took photographs to document conditions.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Completed Scope, Sketch, and estimates
- Managed over 50+ customer calls/tasks per day
Education
Bachelor of Science - Communication Studies
University of Southern Mississippi
Hattiesburg, MS05.2021
Skills
- Claims Handling and Documentation
- Research and analytical skills
- ClaimsX Video Collaboration
- Strong Oral and Written
Communication - Construction Course (Home Project) - Home Depot
- Type of 53 wpm
- Rope and harness certified
- Experienced In
Wind, hail, BUSD, water, boat, farm, commercial, ranch claim
Certification
- Licensed in 10+ states
- State Farm Auto
- State Farm Property
- State Farm Estimatics
- Xactimate 1 and 2
- Hail & Wind Damage Certified
- RAST certified
Timeline
WCCS Deployed - Claim Specialist
State Farm
02.2024 - Current
Independent Field Adjuster
State Farm - Alacrity Solutions
07.2023 - Current
Remote Claim Representative
Pilot Catastrophe Services
03.2023 - 05.2023
Property Field Inspector
Millennium Information Services, INC.
05.2022 - 12.2022
Bachelor of Science - Communication Studies
University of Southern Mississippi
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